Energy Worker Benefits Navigator

CLINCH RIVER HOME HEALTHCARE, INC.; Oak Ridge (TN); On-site; USD 30,000 - 33,000; Full time

Job summary

CLINCH RIVER HOME HEALTHCARE, INC. is seeking an entry-level Patient Benefits Specialist to guide patients through EEOICPA and RECA, acting as the primary liaison for benefits and access to care.

You will input patient records, maintain HIPAA privacy, build relationships with patients, case managers and internal teams, and deliver exceptional customer service while upholding confidentiality and professional representation.

Qualifications

• Familiarity with EEOICPA/RECA programs or willingness to train.
• Prior customer service experience, especially over the phone.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems or willingness to learn.
• Commitment to patient confidentiality.
• Must pass a criminal background check.

Responsibilities

• Guidance and liaison for patients regarding medical-card benefits and EEOICPA/RECA.
• Data management: input and maintain patient records with HIPAA compliance; request medical records as needed.
• Build and maintain relationships with patients, authorized representatives, case managers and internal teams.
• Provide outstanding customer service and strive to improve patient satisfaction.
• Represent the company professionally to ensure patients receive needed support.

Skills

Customer service

Communication

Team collaboration

Data entry

HIPAA compliance

Tools

Microsoft Suite

CRM systems

Job description

CLINCH RIVER HOME HEALTHCARE, INC. is seeking an entry-level Patient Benefits Specialist to guide patients through EEOICPA and RECA, acting as the primary liaison for benefits and access to care.

You will input patient records, maintain HIPAA privacy, build relationships with patients, case managers and internal teams, and deliver exceptional customer service while upholding confidentiality and professional representation.