Patient Benefits Specialist

United Energy Workers Healthcare; Riverton (WY); On-site; USD 30,000 - 33,000; Full time

Job summary

United Energy Workers Healthcare in Riverton, WY seeks a Patient Benefits Specialist to guide patients through EEOICPA and RECA, providing clear explanations and compassionate service. You will coordinate with teams to resolve questions and ensure a smooth patient experience.

You will also manage patient records, uphold HIPAA privacy, and contribute to high-quality customer support across departments.

Qualifications

• Familiarity with EEOICPA/RECA programs or a willingness to undergo training.
• Prior customer service experience, especially in telephone communication.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems (or willingness and ability to learn).
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Responsibilities

• Act as primary contact for patients regarding medical-card benefits under EEOICPA/RECA.
• Input and maintain patient records using computer systems; ensure HIPAA privacy.
• Develop and maintain relationships with patients, authorized representatives, case managers, and internal teams.
• Provide outstanding customer service and strive to improve patient satisfaction.
• Represent the company professionally to ensure patients receive necessary support.

Skills

EEOICPA/RECA

Customer service

Communication

MS Office & CRM

Confidentiality

Background check

Job description

Overview

We are a compassionate company driven by a personal commitment to exceptional care. Founded by the grandchildren of a former Department of Energy worker, we elevate the lives of energy workers with unwavering compassion and whole-person care.

As the Patient Benefits Specialist, you will serve as the primary liaison for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role in the Experience Department focuses on offering exceptional patient assistance, collaborating with teams across the organization, and ensuring clear communication both internally and externally.

Responsibilities

• Guidance and Liaison Role: Act as the primary point of contact for patients regarding their medical-card benefits, providing clear explanations of the EEOICPA/RECA programs.
• Data Management: Accurately input and maintain patient records using strong computer skills and CRM systems. Maintain HIPAA privacy and confidentiality. Requesting Medical Records.
• Relationship Building + Clear Communication: Develop and maintain strong relationships with patients, authorized representatives, case managers, and internal teams.
• Customer Service Excellence: Provide outstanding customer service, striving to continuously improve patient satisfaction
• Professional Representation: Represent the company professionally, ensuring patients receive the support they need.

Qualifications

• Familiarity with EEOICPA/RECA programs or a willingness to undergo training.
• Prior customer service experience, especially in telephone communication.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems (or willingness and ability to learn).
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Pay Range

USD $22.00 - USD $24.00 /Hr.