Patient Benefits Specialist

CLINCH RIVER HOME HEALTHCARE, INC.; Oak Ridge (TN); On-site; USD 30,000 - 33,000; Full time

Job summary

CLINCH RIVER HOME HEALTHCARE, INC. is seeking an entry-level Patient Benefits Specialist to guide patients through EEOICPA and RECA, acting as the primary liaison for benefits and access to care.

You will input patient records, maintain HIPAA privacy, build relationships with patients, case managers and internal teams, and deliver exceptional customer service while upholding confidentiality and professional representation.

Qualifications

• Familiarity with EEOICPA/RECA programs or willingness to train.
• Prior customer service experience, especially over the phone.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems or willingness to learn.
• Commitment to patient confidentiality.
• Must pass a criminal background check.

Responsibilities

• Guidance and liaison for patients regarding medical-card benefits and EEOICPA/RECA.
• Data management: input and maintain patient records with HIPAA compliance; request medical records as needed.
• Build and maintain relationships with patients, authorized representatives, case managers and internal teams.
• Provide outstanding customer service and strive to improve patient satisfaction.
• Represent the company professionally to ensure patients receive needed support.

Skills

Customer service

Communication

Team collaboration

Data entry

HIPAA compliance

Tools

Microsoft Suite

CRM systems

Job description

We are a compassionate company driven by a personal commitment to exceptional care. Founded by the grandchildren of a former Department of Energy worker, we elevate the lives of energy workers with unwavering compassion and whole-person care. As the Patient Benefits Specialist, you will serve as the primary liaison for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role in the Experience Department focuses on offering exceptional patient assistance, collaborating with teams across the organization, and ensuring clear communication both internally and externally.

Responsibilities

• Guidance and Liaison Role: Act as the primary point of contact for patients regarding their medical-card benefits, providing clear explanations of the EEOICPA/RECA programs.
• Data Management: Accurately input and maintain patient records using strong computer skills and CRM systems. Maintain HIPAA privacy and confidentiality. Requesting Medical Records.
• Relationship Building + Clear Communication: Develop and maintain strong relationships with patients, authorized representatives, case managers, and internal teams.
• Customer Service Excellence: Provide outstanding customer service, striving to continuously improve patient satisfaction
• Professional Representation: Represent the company professionally, ensuring patients receive the support they need.

Qualifications

• Familiarity with EEOICPA/RECA programs or a willingness to undergo training.
• Prior customer service experience, especially in telephone communication.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems (or willingness and ability to learn).
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Pay Range

USD $22.00 - USD $24.00 /Hr.