Patient Benefits Specialist

Clinch River Home Healthcare; Oak Ridge (TN); On-site; USD 30,000 - 33,000; Full time

Job summary

Clinch River Home Healthcare in Oak Ridge, TN is seeking an entry-level Patient Benefits Specialist to assist patients navigating EEOICPA and RECA programs with clear explanations and supportive, compassionate care.

You will input patient data in CRM systems, maintain HIPAA privacy, and collaborate with case managers and teams to ensure excellent service and accurate records. This role emphasizes communication, teamwork, and professional representation.

Qualifications

• Experience in customer service or willingness to train.
• Ability to communicate clearly.
• Commitment to patient confidentiality;
• Must pass a criminal background check.

Responsibilities

• Serve as primary liaison for patients navigating EEOICPA/RECA programs.
• Accurately input and manage patient records; maintain HIPAA privacy.
• Build and maintain relationships with patients, representatives, case managers, and internal teams.
• Provide outstanding customer service to enhance patient satisfaction.
• Represent the company professionally to ensure patients receive needed support.

Skills

Customer service

CRM systems

Microsoft Office

Data entry

Communication

Tools

CRM systems

Microsoft Office

Job description

Overview

We are a compassionate company driven by a personal commitment to exceptional care. Founded by the grandchildren of a former Department of Energy worker, we elevate the lives of energy workers with unwavering compassion and whole-person care.

As the Patient Benefits Specialist, you will serve as the primary liaison for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role in the Experience Department focuses on offering exceptional patient assistance, collaborating with teams across the organization, and ensuring clear communication both internally and externally.

Responsibilities

• Guidance and Liaison Role: Act as the primary point of contact for patients regarding their medical-card benefits, providing clear explanations of the EEOICPA/RECA programs.
• Data Management: Accurately input and maintain patient records using strong computer skills and CRM systems. Maintain HIPAA privacy and confidentiality. Requesting Medical Records.
• Relationship Building + Clear Communication: Develop and maintain strong relationships with patients, authorized representatives, case managers, and internal teams.
• Customer Service Excellence: Provide outstanding customer service, striving to continuously improve patient satisfaction
• Professional Representation: Represent the company professionally, ensuring patients receive the support they need.

Qualifications

• Familiarity with EEOICPA/RECA programs or a willingness to undergo training.
• Prior customer service experience, especially in telephone communication.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems (or willingness and ability to learn).
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Pay Range

USD $22.00 - USD $24.00 /Hr.