Patient Benefits Specialist

UEW Health; Riverton (WY); On-site; USD 30,000 - 33,000; Full time

Job summary

UEW Health is seeking a Patient Benefits Specialist to serve as the primary liaison for patients navigating EEOICPA and RECA. This entry-level role in the Experience Department focuses on delivering compassionate patient assistance, coordinating with teams, and clear communication.

You will manage patient records with CRM tools, uphold HIPAA, and build strong relationships with patients, representatives, and internal partners while delivering outstanding service.

Qualifications

• Willingness to undergo training on EEOICPA/RECA.
• Customer service or telephone support experience.
• Strong communication and collaboration skills.
• Proficiency with Microsoft Office and CRM systems.
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Responsibilities

• Act as the primary contact for patients regarding medical-card benefits and explain the EEOICPA/RECA programs.
• Input and maintain patient records using CRM systems; ensure HIPAA privacy.
• Develop strong relationships with patients, representatives, case managers and internal teams.
• Provide outstanding customer service and strive to improve patient satisfaction.
• Represent the company professionally to ensure patients receive support.

Skills

Communication

Customer service

CRM systems

Microsoft Office

Team collaboration

Tools

CRM systems

Microsoft Office

Job description

Overview

We are a compassionate company driven by a personal commitment to exceptional care. Founded by the grandchildren of a former Department of Energy worker, we elevate the lives of energy workers with unwavering compassion and whole-person care.

As the Patient Benefits Specialist, you will serve as the primary liaison for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role in the Experience Department focuses on offering exceptional patient assistance, collaborating with teams across the organization, and ensuring clear communication both internally and externally.

Responsibilities

• Guidance and Liaison Role: Act as the primary point of contact for patients regarding their medical-card benefits, providing clear explanations of the EEOICPA/RECA programs.
• Data Management: Accurately input and maintain patient records using strong computer skills and CRM systems. Maintain HIPAA privacy and confidentiality. Requesting Medical Records.
• Relationship Building + Clear Communication: Develop and maintain strong relationships with patients, authorized representatives, case managers, and internal teams.
• Customer Service Excellence: Provide outstanding customer service, striving to continuously improve patient satisfaction
• Professional Representation: Represent the company professionally, ensuring patients receive the support they need.

Qualifications

• Familiarity with EEOICPA/RECA programs or a willingness to undergo training.
• Prior customer service experience, especially in telephone communication.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems (or willingness and ability to learn).
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Pay Range

USD $22.00 - USD $24.00 /Hr.