Energy & Utilities Intake Specialist (Temp‑to‑Hire)

Spherion Staffing, LLC; Madison (WI); On-site; USD 48,712,000 - 65,684,000; Full time

Job summary

Spherion Staffing, LLC is recruiting for a Utilities Assistance Specialist to join a community‑focused nonprofit in Wisconsin. You will help residents navigate energy assistance programs, greeting clients, and guiding them toward long‑term stability.

This temp‑to‑hire, full‑time role is on‑site with standard hours and occasional extended time. If you enjoy helping others and have strong communication skills, this is a meaningful opportunity.

Qualifications

• High school diploma or equivalent.
• Proficient math and computer skills for processing applications and data entry.
• Previous experience in a call center environment or professional office.
• A patient, outgoing personality with a genuine interest in helping low‑income populations.
• Ability to follow detailed instructions and maintain a high level of confidentiality.
• Comfort working in a busy front‑desk and phone‑based environment.

Responsibilities

• Greet clients in person and over the phone to provide a warm and helpful experience
• Process applications and conduct intake interviews to determine eligibility for assistance programs
• Schedule appointments for multiple county offices and manage a high volume of calls
• Answer questions regarding program requirements and refer complex inquiries to the appropriate staff
• Assist with community outreach events to share information about available services
• Keep accurate records and perform routine clerical tasks to support the operations team

Skills

Non-profit experience

Education

High school diploma or equivalent

Job description

Spherion Staffing, LLC is recruiting for a Utilities Assistance Specialist to join a community‑focused nonprofit in Wisconsin. You will help residents navigate energy assistance programs, greeting clients, and guiding them toward long‑term stability.

This temp‑to‑hire, full‑time role is on‑site with standard hours and occasional extended time. If you enjoy helping others and have strong communication skills, this is a meaningful opportunity.