Energy Solutions Advisor

Blue Ridge Electric Membership Corporation; North Carolina; Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Blue Ridge Energy in North Carolina seeks a friendly, customer-focused Contact Center Energy Specialist to help members find energy solutions and services.

This role requires strong communication, problem solving, and a commitment to service excellence; hours are Mon–Fri 8:00–5:00 with some flexibility based on call volume.

Residency within a 30-minute drive is required; join a team that values teamwork, reliability, and sustainable energy options.

Qualifikationen

• High school diploma or equivalent; some college is preferred.
• 3+ years in customer service or public-facing work.
• Excellent verbal and written communication skills.
• Strong technology skills and quick system learning.
• Strong sales, closing and follow-up skills.
• Active listening, problem-solving, and teamwork.
• Interest in sustainability and energy services.
• Valid driver's license.

Aufgaben

• Create a superior service experience with every member interaction.
• Ask questions, understand needs, and recommend energy solutions.
• Analyze energy usage and identify value opportunities.
• Coordinate energy services and support member growth.
• Prepare documentation for new electrical service installations.
• Set up new accounts and assist with service needs.
• Handle disconnects, reconnects, name changes, and propane/fuel orders.
• Promote self-service and automated payments.
• Support participation in community initiatives and pilots.
• Contribute ideas for process improvements and team goals.
• Serve as an on-call specialist on a rotating basis.

Kenntnisse

Customer service

Communication

Sales

Problem solving

Active listening

Technology skills

Driver's license

Sustainability interest

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

Blue Ridge Energy in North Carolina seeks a friendly, customer-focused Contact Center Energy Specialist to help members find energy solutions and services.

This role requires strong communication, problem solving, and a commitment to service excellence; hours are Mon–Fri 8:00–5:00 with some flexibility based on call volume.

Residency within a 30-minute drive is required; join a team that values teamwork, reliability, and sustainable energy options.