Energy Programs Customer Support Agent - Hybrid

Everblue; Huntersville (NC); Hybrid; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Hybrid schedule

Equal opportunity employer

Growth opportunities

Job summary

Everblue is seeking new and experienced contact center agents to support applicants navigating home energy programs from Huntersville, NC. The role offers hybrid work arrangements with both part-time and full-time openings to provide flexible coverage.

You will handle inbound and outbound communications across phone, email, chat, and web, helping applicants access services quickly while maintaining a customer-first approach.

Qualifications

• Experience in customer support, call centers, claims, or application processing work.
• Experience handling escalations.
• Comfort learning new systems and guiding users through online platforms.
• Detail-oriented with the ability to manage multiple priorities.
• High school diploma required; Associate’s or Bachelor’s degree a plus.

Responsibilities

• Respond to inbound inquiries via phone, email, live chat, and web with prompt, knowledgeable support.
• Conduct outbound calls to applicants for status updates, missing documentation, and re-engagement.
• Help customers understand program options, eligibility, timelines, and required documentation.
• Guide contractors through applications, documentation, and project requirements.
• Maintain a customer-first approach in every interaction.

Skills

Customer support experience

Escalation handling

Multichannel support

CRM systems

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

Microsoft Office

CRM software

Job description

Everblue is seeking new and experienced contact center agents to support applicants navigating home energy programs from Huntersville, NC. The role offers hybrid work arrangements with both part-time and full-time openings to provide flexible coverage.

You will handle inbound and outbound communications across phone, email, chat, and web, helping applicants access services quickly while maintaining a customer-first approach.