Energy Services Dispatcher - Scheduling & Customer Champion

Utility Energyservices; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Dental insurance

Vision insurance

Health savings account

Life insurance

Paid time off

Job summary

Utility Energy Services, LLC (UES) is hiring a Field Service Dispatcher in Chicago, IL. You will own daily scheduling, coordinate field technicians, and ensure accurate, timely customer interactions while supporting a high-volume energy efficiency program delivery.

Experience with Salesforce Field Service (FSL) or similar tools is required, along with strong communication and organizational skills. This role emphasizes safety, efficiency, and exceptional customer service.

Qualifications

• 3+ years in dispatch, scheduling, or field service coordination.
• Hands-on experience with Salesforce Field Service (FSL) or similar routing system.
• 2+ years in a customer-facing role.
• Strong Microsoft 365 skills (Excel, Outlook, Word).

Responsibilities

• Serve as primary contact for customers on scheduling, rescheduling, cancellations, and follow-ups.
• Dispatch appointments to field technicians using FSL to ensure on-time scheduling.
• Build and manage daily technician schedules and routes.
• Monitor in-field progress and adjust plans to keep appointments on track.
• Support fleet coordination and field equipment tracking.

Skills

Dispatching

Scheduling

Customer service

Salesforce Field Service

Education

High school diploma or GED

Associate degree preferred

Tools

Salesforce Field Service (FSL)

ServiceTitan

Dispatch Track

Route4Me

Job description

Utility Energy Services, LLC (UES) is hiring a Field Service Dispatcher in Chicago, IL. You will own daily scheduling, coordinate field technicians, and ensure accurate, timely customer interactions while supporting a high-volume energy efficiency program delivery.

Experience with Salesforce Field Service (FSL) or similar tools is required, along with strong communication and organizational skills. This role emphasizes safety, efficiency, and exceptional customer service.