Field Service Dispatcher- Chicago, IL 60607

Utility Energyservices; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Dental insurance

Vision insurance

Health savings account

Life insurance

Paid time off

Job summary

Utility Energy Services, LLC (UES) is hiring a Field Service Dispatcher in Chicago, IL. You will own daily scheduling, coordinate field technicians, and ensure accurate, timely customer interactions while supporting a high-volume energy efficiency program delivery.

Experience with Salesforce Field Service (FSL) or similar tools is required, along with strong communication and organizational skills. This role emphasizes safety, efficiency, and exceptional customer service.

Qualifications

• 3+ years in dispatch, scheduling, or field service coordination.
• Hands-on experience with Salesforce Field Service (FSL) or similar routing system.
• 2+ years in a customer-facing role.
• Strong Microsoft 365 skills (Excel, Outlook, Word).

Responsibilities

• Serve as primary contact for customers on scheduling, rescheduling, cancellations, and follow-ups.
• Dispatch appointments to field technicians using FSL to ensure on-time scheduling.
• Build and manage daily technician schedules and routes.
• Monitor in-field progress and adjust plans to keep appointments on track.
• Support fleet coordination and field equipment tracking.

Skills

Dispatching

Scheduling

Customer service

Salesforce Field Service

Education

High school diploma or GED

Associate degree preferred

Tools

Salesforce Field Service (FSL)

ServiceTitan

Dispatch Track

Route4Me

Job description

Field Service Dispatcher- Chicago, IL 60607

November 2, 2026

• Employment Status: Full-time

WHO WE ARE

Utility Energy Services, LLC (UES) delivers high-value, cost-effective energy efficiency implementation solutions with a strong focus on safety, local investment, and exceptional customer service. Our team is dedicated to helping communities and clients reduce energy consumption and achieve sustainable results through practical, efficient solutions.

POSITION SUMMARY

We are seeking a customer-focused Field Service Dispatcher to support the delivery of high-volume field services for utility energy efficiency programs. The Dispatcher is the link between our customers and our field technicians, owning the daily schedule, keeping appointments on time, and making sure every customer interaction is professional, accurate, and resolved.

This role works across all levels of program management and field staff and requires hands‑on experience with Salesforce Field Service (FSL) or a comparable routing and scheduling system.

CUSTOMER SERVICE

• Serve as a primary point of contact for customers on scheduling, rescheduling, cancellations, and follow‑up needs.
• Deliver a courteous, clear, and consistent customer experience on every call, email, and text.
• Meet customer service commitments for response time, program knowledge, and problem resolution.
• Resolve customer issues at first contact when possible; escalated appropriately and follow through to closure.
• Proactively notify customers of delays, technician ETAs, and schedule changes.

DISPATCH & ROUTING

• Dispatch service appointments to field technicians using Salesforce Field Service (FSL) to ensure all cases are scheduled accurately and on time.
• Build and manage daily technician schedules and routes, balancing territory, drive time, skill set, and appointment windows.
• Monitor in-field progress in real time and adjust schedules to keep appointments on track.
• Manage same-day changes, cancellations, and urgent or emergency calls to ensure rapid resolution using available resources.
• Support the field team in meeting KPIs, including completion rates, on-time arrival, and safety requirements.

OPERATIONS SUPPORT

• Maintain accurate records through database entry, audits, and data export preparation.
• Create and maintain documentation of dispatch processes and workflows.
• Support fleet coordination, including vehicle maintenance, service, and fueling scheduling.
• Assist with tracking field equipment inventory, including returns, damaged items, order discrepancies, and technician distributions.

REQUIRED QUALIFICATIONS

• 3+ years of dispatch, scheduling, or field service coordination experience.
• Hands‑on experience with Salesforce Field Service (FSL) or another field service routing/scheduling system (e.g., ServiceTitan, Dispatch Track, Route4Me, or similar).
• 2+ years in a customer‑facing role (call center, customer service, or client support).
• Strong Microsoft 365 skills, especially Excel, Outlook, and Word.
• High school diploma or GED; Associate’s degree or equivalent work experience preferred.
• Valid driver’s license.
• Ability to pass client‑required drug screen and background check.

PREFERRED QUALIFICATIONS

• Experience dispatching for utility, energy efficiency, HVAC, or home services programs.
• Bilingual in English and Spanish.

SKILLS & COMPETENCIES

• Customer‑first mindset with a calm, professional phone presence.
• Excellent written and verbal communication skills.
• Strong organization and attention to detail; able to manage multiple priorities at once.
• Sound judgment and problem‑solving under pressure in a fast‑paced environment.
• Adaptable to changing priorities and same-day schedule shifts.
• Commitment to safety standards and requirements.

BENEFITS

• 401(k) with company matching
• Health, dental, and vision insurance
• Health savings account
• Life insurance
• Paid time off