Multi-Family Energy Ops Analyst: Process & Tool Optimizer

Franklin Energy / AM Conservation; United States; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid time off and holidays

Company-sponsored programs

Job summary

Franklin Energy is seeking a detail-oriented professional to identify and deliver operations improvements focused on Excel-based tools, process changes, and information management enhancements. You will manage project timelines, milestones, and coordinate with clients and internal teams to ensure timely delivery.

The role requires 1–2 years in customer service/office work, 2 years in report design, and 1–2 years in client-facing project management, with strong MS Office skills and a commitment

Qualifications

• High School diploma or equivalent required.
• 1–2 years customer service/sales/office experience required.
• 2 years report design and development.
• 1–2 years in client facing project management.

Responsibilities

• Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
• Solidify and streamline tools that can be used as client and program deliverables.
• Develop project timelines and manage to critical milestones to ensure on-time delivery.
• Report on in progress and upcoming tasks that follow the project timelines.
• Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.

Skills

Customer service

Communication

Detail-oriented

Prioritization

MS Office

Data entry

Analytical thinking

Problem solving

Time management

Reliable transportation

Tools

Microsoft Office

Job description

Franklin Energy is seeking a detail-oriented professional to identify and deliver operations improvements focused on Excel-based tools, process changes, and information management enhancements. You will manage project timelines, milestones, and coordinate with clients and internal teams to ensure timely delivery.

The role requires 1–2 years in customer service/office work, 2 years in report design, and 1–2 years in client-facing project management, with strong MS Office skills and a commitment