Operations Lead: Portfolio Ops & Process Excellence

Franklin Energy / AM Conservation; United States; Presencial; USD 73 000 - 83 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

Paid time off

Company holidays

Resumo da oferta

Franklin Energy / AM Conservation is seeking an Operations Manager to oversee day-to-day operations for the program portfolio. You will lead the operations team, forecast performance, manage reporting, and ensure QA processes are executed effectively.

Responsibilities include staffing, budget tracking, and coordinating with program teams to improve processes and client satisfaction. Strong analytical and communication skills are essential.

Qualificações

• Bachelor's degree in Business, Finance, Engineering or related field.
• ,

Responsabilidades

• Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
• Take part in delivering payment reviews, application intake, customer service calls, and operations team scheduling.
• Forecast, track, invoice, and report on programs and portfolio performance.
• Oversee weekly and monthly departmental/program reporting.
• Identify opportunities for process improvement to enhance customer satisfaction.
• Collaborate with internal teams on process and QA projects.

Conhecimentos

Staff leadership

Data analysis

Financial reporting

Process improvement

Communication skills

Formação académica

Bachelor's degree in Business, Finance, Engineering or related field

Ferramentas

Microsoft Office

Excel

PowerPoint

Visio

SharePoint

Descrição da oferta de emprego

Franklin Energy / AM Conservation is seeking an Operations Manager to oversee day-to-day operations for the program portfolio. You will lead the operations team, forecast performance, manage reporting, and ensure QA processes are executed effectively.

Responsibilities include staffing, budget tracking, and coordinating with program teams to improve processes and client satisfaction. Strong analytical and communication skills are essential.