Energy Customer Service Associate – Hybrid

Ameren; Decatur (IL); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Ameren Illinois is seeking a Customer Service Representative to operate in a hybrid work environment. The role involves handling customer requests, explaining billing policies, and assisting with payments in a 24/7/365 contact center.

Candidates with a high school diploma and strong math/computer skills are preferred, with bachelor or associate degrees helpful. Training and aptitude testing may be required. The position offers hourly pay and potential incentives.

Qualifications

• High School diploma or equivalent required; Bachelor's or Associate degree preferred.
• Excellent math and computer skills required.
• Previous call center or customer service experience preferred.
• CSR aptitude tests may be required.

Responsibilities

• Receive and schedule customer requests such as service initiations and terminations.
• Explain policies and respond to billing inquiries.
• Arrange payment transactions, such as payment agreements.
• Inform customers about programs like budget billing.
• Respond promptly to emergencies and document information.

Skills

Math skills

Computer skills

Customer service

Call center

Education

High school diploma

Bachelor's degree

Associate degree

Job description

Ameren Illinois is seeking a Customer Service Representative to operate in a hybrid work environment. The role involves handling customer requests, explaining billing policies, and assisting with payments in a 24/7/365 contact center.

Candidates with a high school diploma and strong math/computer skills are preferred, with bachelor or associate degrees helpful. Training and aptitude testing may be required. The position offers hourly pay and potential incentives.