Hybrid Senior Contact Center Specialist - Energy Programs

Skill Demand; Portland (OR); Ibrido; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

A community-focused energy organization is looking for a Senior Contact Center Representative to support residential energy efficiency incentive programs. This hybrid role demands 5+ years of experience in contact centers, excellent communication skills, and the capacity to handle escalations professionally. The position involves guiding customers through program eligibility, maintaining detailed CRM documentation, and contributing to team development. If you thrive in fast-paced environments and value customer service, this role may be for you.

Competenze

• 5+ years of experience in a call or contact center environment.
• Experience handling escalations, complex inquiries, and policy interpretation.
• Strong understanding of residential energy efficiency measures.

Mansioni

• Provide accurate guidance on incentive eligibility and program policies.
• Handle complex, sensitive customer cases with professionalism.
• Maintain CRM documentation accurately.

Conoscenze

Communication skills

Escalation management

Organizational skills

Technical fluency

Policy interpretation

Formazione

Bachelor's degree (preferred)

Strumenti

CRM systems

Microsoft Office Suite

Descrizione del lavoro

A community-focused energy organization is looking for a Senior Contact Center Representative to support residential energy efficiency incentive programs. This hybrid role demands 5+ years of experience in contact centers, excellent communication skills, and the capacity to handle escalations professionally. The position involves guiding customers through program eligibility, maintaining detailed CRM documentation, and contributing to team development. If you thrive in fast-paced environments and value customer service, this role may be for you.