Senior Market Data & Customer Support Specialist (Hybrid)

Yes Energy; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Yes Energy is seeking a Senior Customer Support and Market Data Specialist to join our front-line team in a hybrid work setting. You will tackle complex technical questions, troubleshoot issues, and communicate product usage and enhancements to customers.

The role includes onboarding new personnel, leading troubleshooting calls, and guiding customers to optimize workflows while ensuring clear documentation for development and knowledge sharing across the team.

Qualifications

• Minimum 3 years in technical customer support or related roles.
• Ability to translate complex technical information for customers.
• Experience leading onboarding or training activities.
• Proven problem solving and process improvement mindset.

Responsibilities

• Provide technical support and questions handling for customers.
• Lead troubleshooting calls and assist with product usage guidance.
• Onboard new staff and share product knowledge.
• Document issues clearly for development and maintain knowledge base.
• Coordinate with success and support teams to communicate trends and risks.

Skills

Technical support

Customer service

Troubleshooting

Training

Communication

Leadership

Tools

SQL

Python

CRM software

Job description

Yes Energy is seeking a Senior Customer Support and Market Data Specialist to join our front-line team in a hybrid work setting. You will tackle complex technical questions, troubleshoot issues, and communicate product usage and enhancements to customers.

The role includes onboarding new personnel, leading troubleshooting calls, and guiding customers to optimize workflows while ensuring clear documentation for development and knowledge sharing across the team.