Certification Clerk

Action for Boston Community Development; Boston (MA); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Job summary

Action for Boston Community Development (ABCD) seeks a Certification Clerk in Downtown Boston to determine income and program eligibility for energy bill payments. You will review fuel assistance applications, certify eligibility, and communicate missing information while maintaining compliance with federal and state guidelines.

The role requires detail-oriented organization, up to 12 months of related experience, and the ability to work with diverse clients.

Qualifications

• High school diploma or equivalent required.
• Up to 12 months relevant experience preferred.
• Experience as a Client Services Representative or Payment Clerk is a plus.
• Must be organized and detail-oriented with ability to handle high volume paperwork.
• Ability to understand and interpret federal and state regulations/guidelines.
• Good mathematical skills and sensitivity to diverse backgrounds.

Responsibilities

• Review and verify fuel assistance applications for completeness, income eligibility and documentation of both income and need for fuel.
• Certify complete applications for payment of energy bills in accordance with regulations and ABCD policies.
• Identify incomplete applications and inform applicants in writing of missing information or documentation.
• Conduct telephone inquiries, as needed, for further information from applicants.
• Perform other related duties as assigned.

Skills

Detail-oriented

Organized

Mathematical skills

Regulatory understanding

Diversity sensitivity

Education

High school diploma or equivalent

Job description

Certification Clerk

Department: Energy

Employment Type: Permanent - Full Time

Location: Downtown Boston - Tremont Street

Compensation: $41,114 / year

Description

The Certification Clerk is responsible for determining income and program eligibility of applicants and certifies eligible applicants for payment of energy bills.

Key Responsibilities

• Review and verify fuel assistance applications for completeness, income eligibility and documentation of both income and need for fuel.
• Certify complete applications for payment of energy bills in accordance with federal, state and ABCD regulations/guidelines and policies.
• Identify incomplete applications and inform applicants, in writing, of need for specific information and/or documentation to complete the application.
• Conduct telephone inquiries, as needed, for further information from applicants.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent and up to 12 months relevant experience.
• Previous experience as a Client Services Representative or Payment Clerk in a community-based agency preferred.
• Ability to be organized and detail-oriented, handling a high volume of paperwork.
• Ability to understand and interpret federal and state regulations/guidelines.
• Good mathematical skills.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Expected Salary: $41,113.80 annually ($22.59/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.