Statewide Client Services Manager - Energy Equity

Action for Boston Community Development, Inc.; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Training and development opportunities

Inclusive work culture

Job summary

A community-focused non-profit organization in Boston is seeking a Manager for the Statewide Client Services Center to enhance customer service and attainment of key performance indicators. The ideal candidate should have 5 to 10 years of experience in related fields and strong skills in energy efficiency and customer service. This full-time position offers a competitive benefits package within an inclusive work environment.

Qualifications

• 5-10 years of relevant experience.
• Experience in energy efficiency and/or multi-family low-income housing.
• Demonstrated ability to utilize databases.

Responsibilities

• Oversee staffing and management of the Client Services Center staff.
• Define new team goals with department leadership.
• Monitor and report on customer data and performance.

Skills

Customer Service experience

Energy efficiency knowledge

Communication skills

Flexibility and initiative

Database utilization

Education

High school diploma or equivalent

Job description

A community-focused non-profit organization in Boston is seeking a Manager for the Statewide Client Services Center to enhance customer service and attainment of key performance indicators. The ideal candidate should have 5 to 10 years of experience in related fields and strong skills in energy efficiency and customer service. This full-time position offers a competitive benefits package within an inclusive work environment.