EMEA Customer Success Manager: Strategic Growth & Partnerships

Energy Exemplar Pty Ltd; United States; On-site; USD 93,000 - 147,000; Full time

Job summary

Energy Exemplar Pty Ltd is seeking an experienced Customer Success Manager for the EMEA region. Based in the UK, you will manage a high-value portfolio across utilities, regulators, and energy companies, driving retention, growth and advocacy.

You’ll act as a trusted advisor to senior stakeholders and identify expansion opportunities through upsell and cross-sell while ensuring high adoption and satisfaction.

Qualifications

• 3+ years in Customer Success, Account Management, or Strategic Consulting (SaaS/software preferred).
• Experience selling into energy sector is a plus.
• Proven track record in renewal, retention and expansion targets.
• Strong executive relationship building at C-suite level.
• Ability to translate customer needs into actionable solutions.
• Willingness to travel across EMEA and present at events.

Responsibilities

• Establish and nurture executive relationships with EMEA customers.
• Be trusted advisor to senior stakeholders in utilities, regulators, and energy companies.
• Own regional accounts to ensure retention, growth and advocacy.
• Drive revenue growth and ensure renewal targets are met or exceeded.
• Represent Energy Exemplar at industry events and forums across EMEA.
• Deliver customer value through onboarding, adoption and expansion.
• Provide feedback to Product teams on market trends and needs.

Skills

Enterprise account management

Strategic thinking

Executive stakeholder engagement

Communication skills

Data analysis

Travel commitment

Education

Bachelor's degree

Advanced degree preferred

Job description

Energy Exemplar Pty Ltd is seeking an experienced Customer Success Manager for the EMEA region. Based in the UK, you will manage a high-value portfolio across utilities, regulators, and energy companies, driving retention, growth and advocacy.

You’ll act as a trusted advisor to senior stakeholders and identify expansion opportunities through upsell and cross-sell while ensuring high adoption and satisfaction.