Energy Intelligence Customer Success Lead

Vortexa Ltd.; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401k with match

Private Health Insurance

Dental & Vision

Volunteer policy

Job summary

Vortexa Ltd. is hiring a Customer Success Manager to join US account teams in Houston or New York. You will own adoption and value for your book of business, collaborating with Account Managers to ensure users leverage Vortexa across UI, API, and MCP.

You’ll build deep user knowledge, turn client goals into success plans, and drive retention by monitoring usage and health, then articulate value well ahead of renewals.

Qualifications

• 4+ years in energy, commodities or shipping markets, hands-on with market and vessel data.
• Experience in customer success or account management for technical/analytical users is a plus.
• Ability to discuss APIs, data integrations, and how teams consume data.
• Ability to build trust with front-line users and senior decision-makers.

Responsibilities

• Drive onboarding and time to value for new clients and users across UI analytics platform and API workflows.
• Know every user: map users, buying centers, desks and regions for each account.
• Deepen adoption by turning goals/workflows into success plans and reviewing with champions quarterly.
• Protect retention by monitoring health and usage and presenting a value case 120 days before renewal.

Skills

Energy markets experience

Account management

Technical fluency

Data-driven approach

Tools

Python

SQL

Job description

Vortexa Ltd. is hiring a Customer Success Manager to join US account teams in Houston or New York. You will own adoption and value for your book of business, collaborating with Account Managers to ensure users leverage Vortexa across UI, API, and MCP.

You’ll build deep user knowledge, turn client goals into success plans, and drive retention by monitoring usage and health, then articulate value well ahead of renewals.