Customer Success Manager — Retention & Growth

GetJobSmart; Fort Worth (TX); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development opportunities

Job summary

Vertex Valley Corp. seeks a Customer Success Manager in Fort Worth, TX for a full-time role.

You will collaborate with sales and support to ensure client satisfaction and maximize product value, monitor interactions, and address issues to boost retention. You will gather feedback, report insights to senior management, and help develop best practices for customer service while building strong client relationships.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3–5 years of customer success or a related role.
• Strong communication and problem-solving skills.
• Proficiency with data analytics tools and software.

Responsibilities

• Develop and implement customer success strategies to enhance client satisfaction and loyalty.
• Monitor and analyze customer data to identify trends and opportunities for improvement.
• Collaborate with sales and support teams to ensure seamless customer experiences.
• Provide regular reports and insights to senior management to inform decision-making.
• Participate in client meetings to build strong relationships.
• Stay up-to-date with industry trends and best practices in customer success.

Skills

Customer success

Communication

Data analytics

Team collaboration

Problem solving

Education

Bachelor’s degree in Business or Marketing

Job description

Vertex Valley Corp. seeks a Customer Success Manager in Fort Worth, TX for a full-time role.

You will collaborate with sales and support to ensure client satisfaction and maximize product value, monitor interactions, and address issues to boost retention. You will gather feedback, report insights to senior management, and help develop best practices for customer service while building strong client relationships.