Customer Success Manager- Commodities

Vortexa; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with up to 2% contributions match

Private Health Insurance

Dental and Vision coverage

Global volunteering policy

Stock options

Job summary

Vortexa Ltd. in Houston or New York is seeking a Customer Success Manager to join our US account teams.

Youll ensure every user at client sites gains real value from Vortexa across UI analytics, API and MCP platforms. Youll own adoption and retention for your book of business, map users and buying centers, turn client goals into success plans, and collaborate with Account Managers to drive renewals and growth.

Qualifications

• 4+ years in energy, commodities or shipping markets with hands-on market data experience.
• Experience with data products used by technical/analytical buyers.
• Ability to discuss APIs and data integrations credibly with technical users.
• Proven ability to build trust with traders, analysts and senior decision-makers.
• Data-driven approach using usage data and CRM to prioritise time and value.

Responsibilities

• Drive onboarding and time-to-value for new clients and users across UI analytics and API workflows.
• Know every user; map buyers and users per account to identify adoption gaps.
• Deepen adoption by turning goals into success plans reviewed quarterly with champions.
• Protect retention by monitoring usage and presenting value ahead of renewals.

Skills

Energy/commodities market experience

Technical fluency with APIs/data

Data-driven decision making

Stakeholder management

Job description

Vortexa is the decision intelligence layer for the physical energy market, built from the bottom-up — cargo by cargo, vessel by vessel — so every number traces back to source. By connecting freight, inventories and flows, and backed by energy specialists, Vortexa tracks over $3.4 trillion in waterborne energy trades a year, giving traders, analysts, charterers and shipping professionals the clarity to act with confidence. Headquartered in London, with offices in Geneva, Dubai, Singapore, Houston and New York.

Vortexa is hiring a Customer Success Manager to join our US account teams in Houston or New York. You'll make sure every user at our clients, current and future, gets real value from Vortexa.

You'll own adoption and value for your book of business, working with each Account Manager as one account team. You'll know the users inside every account: who they are, how they work, how they use Vortexa across platforms, API and MCP, and where new needs and teams are emerging.

Your job is to enable users and to be the account team's best source of insight into how clients' needs are changing. The Account Manager, with whom you'll partner, turns that insight into commercial action.

This is a hands-on role for someone commercially curious, credible with end-users, and comfortable building process where none exists yet.

What you'll do

• Drive onboarding and time to value. Run onboarding plans for new clients and new users, covering both UI analytics platform and API/integration workflows.
• Know every user. Build and maintain a user and buying-center map for each account: who uses Vortexa, how, how often, and which desks, teams or regions don’t use it yet.
• Deepen adoption. Turn client goals and workflows (trading, chartering, analytics, quant) into success plans and use cases, and review them with champions every quarter.
• Protect retention. Monitor account health and usage, act early on risk, and give the Account Manager a usage and value case at least 120 days before each renewal.

What you'll bring

• 4+ years in energy, commodities or shipping markets, ideally as an analyst, trader, charterer, broker or operator working hands-on with market and vessel data. We’ll also consider customer success or account management backgrounds where you’ve supported technical, analytical users of a data product in these markets.
• Experience in energy, commodities or maritime markets, or with a data or API product used by technical and analytical buyers.
• Technical fluency, or the willingness to learn, when talking credibly about APIs, data integrations and how analyst teams consume data.
• The ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers.
• A data-driven approach: you use usage data and CRM to prioritize your time and show clients the value they get.

Nice to have

• Working knowledge of Python or SQL
• Familiarity with AI tools, agents or MCP in data workflows
• Stock-options in a fast-growing, high-potential business
• A vibrant and diverse workplace
• An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and "getting things done."
• The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts
• 401k with up to 2% contributions matched by Vortexa
• Private Health Insurance offered via Blue Cross Shield
• Dental and Vision cover offered via Guardian
• Global Volunteering Policy to help you ‘do good' and feel better