Energy Data Customer Success Lead - API & UI

Vortexa Ltd.; Houston (TX); Hybride; USD 85 000 - 125 000; Plein temps

Avantages offerts par ce poste

Stock options

401k with matching

Private health insurance

Dental and vision coverage

Volunteer policy

Résumé du poste

Vortexa Ltd. is seeking a Customer Success Manager to join our US account teams in Houston or New York. You will own adoption and value for your book of business, working with each Account Manager as one account team to understand users, usage, and how Vortexa across platforms, API, and MCP is used.

You will turn insights into action and drive customer outcomes. The role is hands-on, commercially curious, credible with end-users, and involves building processes where none exist yet, with a focus

Qualifications

• 4+ years in energy, commodities or shipping markets.
• Experience in energy, commodities or maritime markets, or with data or API product used by technical/analytical buyers.
• Technical fluency or willingness to learn about APIs, data integrations and how analyst teams consume data.
• Ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers.
• Data-driven approach using usage data and CRM to prioritize time and show value to clients.

Responsabilités

• Drive onboarding and time to value for new clients and new users, covering both UI analytics platform and API/integration workflows.
• Know every user: build and maintain a user/buying-center map for each account.
• Deepen adoption by turning client goals and workflows into success plans and use cases; review with champions quarterly.
• Protect retention by monitoring account health and usage and providing value cases 120 days before renewals.

Connaissances

Energy market knowledge

Relationship building

Data-driven mindset

Account management collaboration

Technical curiosity about APIs

Outils

Python

SQL

Description du poste

Vortexa Ltd. is seeking a Customer Success Manager to join our US account teams in Houston or New York. You will own adoption and value for your book of business, working with each Account Manager as one account team to understand users, usage, and how Vortexa across platforms, API, and MCP is used.

You will turn insights into action and drive customer outcomes. The role is hands-on, commercially curious, credible with end-users, and involves building processes where none exist yet, with a focus