Customer Success Manager - Energy Markets & Data

Vortexa Ltd.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with up to 2% contributions match

Private Health Insurance

Dental and Vision coverage

Global volunteering policy

Stock options

Job summary

Vortexa Ltd. in Houston or New York is seeking a Customer Success Manager to join our US account teams.

Youll ensure every user at client sites gains real value from Vortexa across UI analytics, API and MCP platforms. Youll own adoption and retention for your book of business, map users and buying centers, turn client goals into success plans, and collaborate with Account Managers to drive renewals and growth.

Qualifications

• 4+ years in energy, commodities or shipping markets with hands-on market data experience.
• Experience with data products used by technical/analytical buyers.
• Ability to discuss APIs and data integrations credibly with technical users.
• Proven ability to build trust with traders, analysts and senior decision-makers.
• Data-driven approach using usage data and CRM to prioritise time and value.

Responsibilities

• Drive onboarding and time-to-value for new clients and users across UI analytics and API workflows.
• Know every user; map buyers and users per account to identify adoption gaps.
• Deepen adoption by turning goals into success plans reviewed quarterly with champions.
• Protect retention by monitoring usage and presenting value ahead of renewals.

Skills

Energy/commodities market experience

Technical fluency with APIs/data

Data-driven decision making

Stakeholder management

Job description

Vortexa Ltd. in Houston or New York is seeking a Customer Success Manager to join our US account teams.

Youll ensure every user at client sites gains real value from Vortexa across UI analytics, API and MCP platforms. Youll own adoption and retention for your book of business, map users and buying centers, turn client goals into success plans, and collaborate with Account Managers to drive renewals and growth.