Energy Customer Service & Billing Specialist

EverStaff, LLC; Muhlenberg Township (Berks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident insurance

Life insurance

Disability insurance

Cancer insurance

Job summary

EverStaff, LLC seeks detail-oriented Customer Service Representatives to support FirstEnergy as contract workers. You will handle inquiries, process service requests, and assist with billing issues, while delivering professional service.

Training is provided; after training, call center hours run Monday–Friday with overtime and on-call scheduled as needed. Strong communication and proficiency with Microsoft Office and CRM systems are essential.

Qualifications

• High school diploma or GED required.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and multitask effectively.
• Proficiency in Microsoft Office Suite and customer management systems.
• Problem-solving skills with the ability to de-escalate difficult situations.

Responsibilities

• Respond to customer inquiries via phone regarding electric services, billing, and service outages.
• Assist customers with account setup, payments, and service modifications.
• Process service requests, including new connections, disconnections, and transfers.
• Provide accurate information on rates and policies.
• Troubleshoot and resolve billing discrepancies and payment issues.
• Handle customer complaints with professionalism and elevate complex issues as needed.
• Document customer interactions and transactions in the company’s system.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM systems

Job description

EverStaff, LLC seeks detail-oriented Customer Service Representatives to support FirstEnergy as contract workers. You will handle inquiries, process service requests, and assist with billing issues, while delivering professional service.

Training is provided; after training, call center hours run Monday–Friday with overtime and on-call scheduled as needed. Strong communication and proficiency with Microsoft Office and CRM systems are essential.