Customer Care Specialist – Inbound Support & Billing

InnoSource; Reading (Berks County); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental reimbursement

Life insurance

Paid training

Growth opportunities

Job summary

FirstEnergy Met-Ed is hiring an on-site Customer Service Representative to join our team. After paid training, you will handle inbound calls, answer billing questions, and assist during outages with professionalism and empathy.

We offer a Monday–Friday schedule, competitive hourly pay at $17, a comprehensive benefits package, and on-site training designed to set you up for success. Prior customer service experience and a high school diploma are preferred.

Qualifications

• Strong communication and interpersonal skills essential for handling customer inquiries.
• Ability to analyze problems and provide clear solutions.
• Maintains a professional and courteous demeanor in all interactions.

Responsibilities

• Answer inbound customer calls and provide solutions to service-related questions.
• Assist with billing questions, payment options, and account maintenance.
• Process outage and emergency calls with professionalism and care.
• Document account notes and resolve concerns calmly and accurately.

Skills

Strong communication

Problem-solving

Professional demeanor

Education

High school diploma or GED

Job description

FirstEnergy Met-Ed Customer Service Representative

On-Site

$17/hour, M-F Schedule

Description

$17/hour, M-F Schedule

Are you ready to jumpstart your career with a Fortune 200 company that values your hard work and customer service skills? FirstEnergy Met-Ed, a leader in the utility industry, is looking for motivated Customer Service Representatives to join our team!

Why Join Us?

• Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule!
• Great Pay: Starting at $17.00/hour with opportunities for growth and advancement.
• Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
• Comprehensive Training: Get paid to learn with our on-site training program that ensures your success.
• No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!

Key Responsibilities

Your Role as a Customer Service Representative

As the voice of FirstEnergy Met-Ed, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:

• Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions.
• Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance.
• Assist During Emergencies: Process outage and emergency calls with professionalism and care.
• Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

Requirements

Education and Experience – FirstEnergy Met-Ed Customer Service Representative

What We’re Looking For

• Education: High school diploma or GED.
• Experience: Previous customer service experience is a must.
• Skills: Strong communication, problem-solving abilities, and a professional demeanor.

Benefits & Pay

• Competitive pay starting at $17.00/hour.
• Comprehensive benefits package, including medical, dental, and life insurance.
• Paid training to set you up for success.
• Endless growth opportunities in a Fortune 200 company.

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.