Energy Customer Care Specialist

EverStaff, LLC; Fairmont (WV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Accident,Life

Job summary

EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy. The Representative will handle customer inquiries, process service requests, resolve billing concerns, and support customer satisfaction.

Training runs Monday–Friday; after training, hours are Monday–Friday with overtime and on-call as needed. Compensation is $18.00 per hour, with benefits including health coverage for eligible employees.

Qualifications

• High school diploma or GED required.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and multitask effectively.
• Proficiency in Microsoft Office Suite and customer management systems.
• Problem-solving skills with the ability to de-escalate difficult situations.

Responsibilities

• Respond to customer inquiries via phone regarding electric services, billing, and service outages.
• Assist customers with account setup, payments, and service modifications.
• Process service requests, including new connections, disconnections, and transfers.
• Provide accurate information on rates and policies.
• Troubleshoot and resolve billing discrepancies and payment issues.
• Handle customer complaints with professionalism and escalate complex issues as needed.
• Document customer interactions and transactions in the company’s system.

Skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Customer management systems

Job description

EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy. The Representative will handle customer inquiries, process service requests, resolve billing concerns, and support customer satisfaction.

Training runs Monday–Friday; after training, hours are Monday–Friday with overtime and on-call as needed. Compensation is $18.00 per hour, with benefits including health coverage for eligible employees.