Customer Service Representative - FirstEnergy

EverStaff; Fairmont (WV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Accident,Life

Job summary

EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy. The Representative will handle customer inquiries, process service requests, resolve billing concerns, and support customer satisfaction.

Training runs Monday–Friday; after training, hours are Monday–Friday with overtime and on-call as needed. Compensation is $18.00 per hour, with benefits including health coverage for eligible employees.

Qualifications

• High school diploma or GED required.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and multitask effectively.
• Proficiency in Microsoft Office Suite and customer management systems.
• Problem-solving skills with the ability to de-escalate difficult situations.

Responsibilities

• Respond to customer inquiries via phone regarding electric services, billing, and service outages.
• Assist customers with account setup, payments, and service modifications.
• Process service requests, including new connections, disconnections, and transfers.
• Provide accurate information on rates and policies.
• Troubleshoot and resolve billing discrepancies and payment issues.
• Handle customer complaints with professionalism and escalate complex issues as needed.
• Document customer interactions and transactions in the company’s system.

Skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Customer management systems

Job description

EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction.

Pay:$18.00 per hour

Key Responsibilities

• Respond to customer inquiries via phone regarding electric services, billing, and service outages
• Assist customers with account setup, payments, and service modifications
• Process service requests, including new connections, disconnections, and transfers
• Provide accurate information on rates and policies
• Troubleshoot and resolve billing discrepancies and payment issues
• Handle customer complaints with professionalism and escalated complex issues as needed
• Document customer interactions and transactions in the company’s system

Qualifications

• High school diploma or GED required
• Previous customer service experience
• Strong verbal and written communication skills
• Ability to handle high call volumes and multitask effectively
• Proficiency in Microsoft Office Suite and customer management systems
• Problem-solving skills with the ability to de-escalate difficult situations

Work Schedule

Training: Monday-Friday 8am-4:30pm After training: Call center hours are Monday-Friday 8am-6pm Mandatory and voluntary overtime and on call scheduled as needed

• EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).