Customer Service Specialist – Billing & Outages

FirstEnergy; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstEnergy in Akron is seeking an Assistant Customer Service Representative to provide professional customer support via inbound and outbound calls. You will handle billing inquiries, service requests, outage information, and account maintenance while complying with regulatory requirements and company policies.

Ideal candidates have a high school diploma or GED, 1–3 years of customer service experience, strong communication skills, and proficiency with Microsoft Office; SAP and Access

Qualifications

• High school diploma or GED is required.
• 1–3 years of customer service or related experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications.
• Ability to work under pressure and multitask efficiently.

Responsibilities

• Receive and respond to customer inquiries via phone per guidelines.
• Handle billing questions, service requests, and payments.
• Input requests into customer information systems accurately.
• Provide outage information and account maintenance support.
• Communicate clearly during storm events and emergencies.
• Maintain professional conduct during high call volumes.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

SAP

Data entry

Education

High school diploma or GED

Tools

SAP

MS Office

Access

Job description

FirstEnergy in Akron is seeking an Assistant Customer Service Representative to provide professional customer support via inbound and outbound calls. You will handle billing inquiries, service requests, outage information, and account maintenance while complying with regulatory requirements and company policies.

Ideal candidates have a high school diploma or GED, 1–3 years of customer service experience, strong communication skills, and proficiency with Microsoft Office; SAP and Access