Customer Service Representative - FirstEnergy

EverStaff; Muhlenberg Township (Berks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident insurance

Life insurance

Disability insurance

Cancer insurance

Job summary

EverStaff, LLC seeks detail-oriented Customer Service Representatives to support FirstEnergy as contract workers. You will handle inquiries, process service requests, and assist with billing issues, while delivering professional service.

Training is provided; after training, call center hours run Monday–Friday with overtime and on-call scheduled as needed. Strong communication and proficiency with Microsoft Office and CRM systems are essential.

Qualifications

• High school diploma or GED required.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and multitask effectively.
• Proficiency in Microsoft Office Suite and customer management systems.
• Problem-solving skills with the ability to de-escalate difficult situations.

Responsibilities

• Respond to customer inquiries via phone regarding electric services, billing, and service outages.
• Assist customers with account setup, payments, and service modifications.
• Process service requests, including new connections, disconnections, and transfers.
• Provide accurate information on rates and policies.
• Troubleshoot and resolve billing discrepancies and payment issues.
• Handle customer complaints with professionalism and elevate complex issues as needed.
• Document customer interactions and transactions in the company’s system.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM systems

Job description

EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction.

Pay: $17.00 per hour

Key Responsibilities:

• Respond to customer inquiries via phone regarding electric services, billing, and service outages
• Assist customers with account setup, payments, and service modifications
• Process service requests, including new connections, disconnections, and transfers
• Provide accurate information on rates and policies
• Troubleshoot and resolve billing discrepancies and payment issues
• Handle customer complaints with professionalism and elevate complex issues as needed
• Document customer interactions and transactions in the company’s system

Qualifications:

• High school diploma or GED required
• Previous customer service experience
• Strong verbal and written communication skills
• Ability to handle high call volumes and multitask effectively
• Proficiency in Microsoft Office Suite and customer management systems
• Problem-solving skills with the ability to de-escalate difficult situations

Work Schedule:

Training: Monday-Friday 8am-4:30pm

After training: Call center hours are Monday-Friday 8am-6pm

Mandatory and voluntary overtime and on call scheduled as needed

• EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).