Revenue Operations Representative - IP-3562 - PA Revenue Operations - Erie

FirstEnergy; Erie (Erie County); On-site; USD 42,000 - 65,000; Full time

Job summary

FirstEnergy, a major electric utility, seeks to enhance customer service and collections operations. The role focuses on delinquent account collection, explaining payment options, and coordinating with CARES for customer support and programs.

Responsibilities include maintaining accurate cash handling and records, safety compliance, and potential training of staff. The position may require travel across districts and occasional non-standard hours to maximize revenue recovery.

Qualifications

• High School Diploma or GED or equivalent.
• Ability to work safely and follow safety rules.
• Knowledge of the operating company's service areas; basic electricity is a plus.
• Meet company standards for fitness, conduct and attendance.
• Ability to lift and carry more than 25 pounds.
• Good communication and professional conduct with customers.

Responsibilities

• Adheres to safety rules and guidelines as established by the company.
• Communicates effectively with customers regarding delinquent balances and payment arrangements.
• Initiates referrals to CARES and related programs for counseling and assistance.
• Maintains and balances daily customer transactions and cash handling procedures.
• Verifies accuracy of data on checks and stubs and processes related forms.
• Documents safety conditions regarding meters, sockets, and lines and reports to supervision.
• Trains and instructs other employees as required.
• Operates transportation equipment as needed, including in emergencies.
• Works across multiple districts and may have non-standard hours to maximize revenue collection.

Education

High School Diploma or GED

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About The Opportunity

This is an open position with the FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy Corp.

Responsibilities

Under general supervision, an employee in this position is expected to perform a variety of duties in accordance with the company’s customer service policies to encourage the collection of delinquent accounts.

• Adheres to all safety rules and guidelines as established by the company.
• Communicates effectively with customers regarding delinquent account balances, provides information on payment arrangements in accordance with the company’s customer service policies and where applicable, disconnects/or reconnects the electric service.
• Initiates customer referrals to Customer Assistance & Referral Evaluation Services (CARES) representatives for counseling, payment assistance and regulatory/company programs.
• Maintains, complies and balances daily customer transactions and adheres to the documented cash handling procedures.
• Verifies the accuracy of data entered on checks and stubs, prepares cash handling forms and forwards to appropriate personnel for processing.
• Documents and informs supervision of adverse safety conditions regarding meters, meter sockets, electric services and lines, meter tampering and like conditions.
• Trains and instructs other employees as required.
• Performs other related or less skilled work as required or directed, including the operation of transportation equipment upon occasion or in the event of an emergency.
• Requires the ability to work multiple districts and scheduled hours, which may be non-standard business hours, to allow greater ability to communicate with customers and maximize the opportunity to increase the regional revenue collected.

Qualifications

• Minimum of a High School Diploma or GED with equivalent work-related experience.
• Ability to work safely and follow applicable safety rules relative to work assignment or related field experience is a requirement.
• Extensive knowledge of the Operating Company's service areas, and knowledge of basic electricity is considered a plus.
• Meet Company standards regarding physical fitness, personal conduct and appearance, attendance, work performance, safety practices, and supervision required.
• Manual dexterity to operate handheld devices and accurately input information, ability to do considerable walking or driving, ascend and descend steps and ladders, work in all weather conditions and to navigate across rough terrain.
• Ability to lift and carry more than 25 pounds.
• Ability to read and report meter data accurately, read and take appropriate action based upon reports and work orders, deal with customers and the public in a professional and courteous manner.
• Ability to deal with potentially dangerous animals.
• Ability to communicate effectively and operate two-way radios, telephones, cellular phones, and other communication devices and write legibly and maintain accurate records and reports.
• Must have the ability to organize work, plan routes and maintain accurate records and reports.
• Must be receptive to feedback and measurement.
• Valid motor vehicle operator's license and appropriate vehicle insurance is required.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.