Energy Care Specialist: Transform Customer Experience

Worklane GmbH; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

Octopus Energy is seeking a customer service professional to talk to customers over the phone and via email, resolving their queries with care. You will be at the heart of Operations, taking full ownership of issues and delivering end-to-end service in a fast-paced environment.

You should be highly motivated, energetic, organized, and quick to learn. Strong Spanish skills are preferred, with a passion for sustainability and world-class customer service.

Qualifications

• Fluency in Spanish is strongly preferred.
• Passion for sustainability and world-class customer service.
• Ability to learn quickly and adapt in a fast-paced environment.

Responsibilities

• Talk to customers over the phone or via email, resolving queries.
• Be at the heart of Operations, helping customers.
• Take full ownership of issues and deliver end-to-end service.
• Adapt to rapid change as the company grows.

Skills

Spanish fluency

Motivated

Energetic

Quick learner

Organized

Takes instruction well

Strong work ethic

Education

Bachelor’s or Associate's Degree

Tools

MS Office Suite

Job description

Octopus Energy is seeking a customer service professional to talk to customers over the phone and via email, resolving their queries with care. You will be at the heart of Operations, taking full ownership of issues and delivering end-to-end service in a fast-paced environment.

You should be highly motivated, energetic, organized, and quick to learn. Strong Spanish skills are preferred, with a passion for sustainability and world-class customer service.