Energy Specialist - Customer Support

Octoenergy; Georgia; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) employer match

Parental leave

Pre-tax commuter benefits

Equity options

Job summary

Octopus is a tech-powered energy company focused on customer experience. We are hiring a Customer Support Associate to handle calls and emails, resolve queries, and liaise with other suppliers to keep customers informed and satisfied.

You will join Operations, bringing energy, strong organization, and a can-do attitude to deliver end-to-end service as we grow and adapt in a dynamic market. A passion for sustainability and world-class service is valued.

Qualifications

• Fluency in Spanish strongly preferred.
• No energy experience required; training provided for sustainability and customer service.
• Highly motivated with a strong drive to succeed.
• Proficient in MS Office Suite.
• Highly organized, energetic, and a quick learner.
• Follows instruction and takes action.
• Available to work Monday–Friday, 9:00 am – 5:30 pm.
• Bachelor’s or Associate’s degree required.

Responsibilities

• Talk to customers over the phone or via email, resolving queries and engaging with other suppliers.
• Work in Operations, at the heart of everything we do, helping customers.
• Took full responsibility for all issues, delivering end-to-end customer service and breaking the loop of transfers between departments.
• Bring about solutions daily while keeping up with rapid change as we grow.

Skills

Spanish fluency

Proficient in MS Office

Highly motivated

Quick learner

Follows instructions

Education

Bachelor’s or Associate’s degree

Tools

MS Office Suite

Job description

Octopus is a tech‑powered energy company that delivers renewable energy with a focus on customer experience.

Responsibilities

• Talk to customers over the phone or via email, resolving their queries and engaging with other suppliers.
• Work in Operations, at the heart of everything we do, helping our customers.
• Took full responsibility for all issues, delivering end‑to‑end customer service and breaking the loop of transfers between departments.
• Bring about solutions daily while keeping up with rapid change as we grow.

Qualifications

• Fluency in Spanish is strongly preferred.
• Prior energy experience isn’t required; we’ll teach you what you need to know if you have a passion for sustainability and world‑class customer service.
• Highly motivated with a strong drive to succeed.
• Proficient in MS Office Suite.
• Highly organized, energetic, and a quick learner.
• Follows instruction and takes action.
• Available to work a standard schedule Monday‑Friday, 9:00 am – 5:30 pm.
• Bachelor’s or Associate’s degree.

Benefits

• Fully paid medical, dental, and vision insurance options.
• Paid time off: 20 days paid vacation, 8 paid sick days, and unlimited discretionary paid time off.
• 401(k) plan with employer match: 100 % match on the first 3 % and 50 % on 3‑5 %.
• Parental leave: 16 weeks at full pay followed by 8 weeks at half pay for biological, adoptive, and foster parents.
• Pre‑tax commuter benefits.
• Equity options: all employees own part of the business.

EEO Statement

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100 % of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.