Energy Solutions Customer Care Specialist II

CMC Energy Services; Pennsylvania; Hybrid; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Professional development

Job summary

CMC Energy Services is hiring a Customer Care Representative to handle inbound and outbound calls, qualify program applicants, and schedule appointments. The role requires accurate data entry and adherence to scripts while supporting program goals.

The position emphasizes customer service excellence, bilingual Spanish skills as a plus, and collaboration with leadership. Prolonged computer work, flexible scheduling, and teamwork are part of the environment.

Qualifications

• Level II 1-2 years prior call center or customer service experience preferred.
• 1 year CMC call center experience preferred.
• High school diploma or equivalent required.
• Excellent customer service skills required.

Responsibilities

• Make outbound calls and handle inbound calls per daily goals.
• Qualify program applicants and complete questionnaires; mail applications as needed.
• Enter tracking data accurately into client/CMC databases.
• Explain product details and eligibility criteria; gather required information.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Information management tools

Job description

CMC Energy Services is hiring a Customer Care Representative to handle inbound and outbound calls, qualify program applicants, and schedule appointments. The role requires accurate data entry and adherence to scripts while supporting program goals.

The position emphasizes customer service excellence, bilingual Spanish skills as a plus, and collaboration with leadership. Prolonged computer work, flexible scheduling, and teamwork are part of the environment.