Customer Success Specialist

Ammper Power; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

A retail electric provider is seeking a Customer Success Specialist in Houston. This role involves managing customer service inquiries and resolving issues, performing credit checks, coordinating collections, and ensuring compliance with ERCOT regulations. The ideal candidate has over 3 years of retail power experience and a Bachelor's degree. This position offers the opportunity to work in a dynamic environment focused on delivering tailored energy solutions.

Qualifications

• 3+ years of retail power experience in ERCOT.
• Experience with customer care, credit review, and collections.
• Ability to read and interpret commercial electricity contracts.

Responsibilities

• Manage customer service inquiries and resolve escalated issues.
• Perform credit checks and determine eligibility for enrollment.
• Coordinate collections, payment plans, and account follow-ups.

Skills

Retail power experience in ERCOT

Client services

Relationship management

Understanding of retail electricity billing

Proficiency in Microsoft Office Product Suite

Education

Bachelor’s degree from an accredited institution

Tools

Billing platforms

Job description

Ammper Power is a subsidiary of Ammper Energía, the 3rd largest Retail Supplier in the Mexican electric market. We are looking for a Customer Success Specialist to join our Houston Office. The Customer Success Specialist will be responsible for supporting core operational functions—including customer care, credit checks, collections, contract interpretation, and billing review—for commercial accounts in the ERCOT market and will work closely with internal teams and third-party vendors to ensure Ammper Power’s operations run smoothly. The ideal candidate brings a strong background in client services, relationship management, and a robust understanding of the retail energy industry.

Ammper Power is a Retail Electric Provider (REP) and a Qualified Scheduling Entity (QSE) that works with C&I customers in Texas to develop tailor-made energy solutions that fit their corporate objectives. This includes Retail Electricity Supply, Demand Response and Asset Management Services. We strive to be a flexible, transparent energy company that meets customers where they are in the energy transition with a genuine desire to help them set and meet their goals.

Responsibilities and duties:

• Manage customer service inquiries and resolve escalated issues
• Perform credit checks and determine eligibility for enrollment
• Coordinate collections, payment plans, and account follow-ups
• Read and interpret commercial contracts and pricing terms
• Review and explain monthly billing statements to commercial customers
• Provide operational support across enrollments, billing, and usage monitoring
• Work with TDSPs, brokers, and vendors to resolve transaction or account issues
• Communicate with third-party vendors and market participants as needed
• Ensure compliance with ERCOT and PUCT regulations

Qualifications and skills:

• 3+ years of retail power experience in ERCOT
• Bachelor’s degree from an accredited institution
• Experience with customer care, credit review, and collections
• Ability to read and interpret commercial electricity contracts
• Strong understanding of retail electricity billing and monthly statements
• Proficiency with billing platforms
• Creative thinker, willing to stretch beyond experience
• Analytical and detail oriented
• Proficiency in Microsoft Office Product Suite
• Previous experience in a startup is desirable, not required
• Proficiency in Spanish is desirable, not required