Energy Capital Claims Specialist - Hybrid, Customer-Centric

Alfa Laval; Richmond (TX); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking a Claims Specialist for Energy Capital to own the end-to-end customer claims process. You will work with customers, channel partners and sales to clearly define issues and create action plans, ensuring fast resolution with high customer centricity.

This hybrid role is located in Richmond, VA or Houston, TX, and involves coordinating with suppliers, service centers and field technicians to execute remedial actions and material returns, while tracking costs and KPIs across

Qualifications

• Experience in claims and order fulfillment systems.
• Experience in operations processes is a plus.
• Knowledge of Alfa Laval capital equipment portfolio.
• Excellent written and oral communication skills
• Commitment to outstanding customer service and support
• Ability to handle multiple tasks within a fluctuating workload
• Demonstration of sound business judgment and shared values

Responsibilities

• Register customer claims in ACT.
• Open claim orders in One4AL.
• Create and execute remedial actions with cost accountability.
• Arrange material returns with LCT and factories.
• Coordinate field service visits and report costs.
• Review claim trends with factories and service centers.
• Set KPIs with Quality Manager and stakeholders.
• Ensure costs are allocated per claim rules.

Skills

Claims systems

Order fulfillment

Operations processes

Customer service

Communication skills

Multitasking

Tools

ACT

One4AL

Job description

Alfa Laval is seeking a Claims Specialist for Energy Capital to own the end-to-end customer claims process. You will work with customers, channel partners and sales to clearly define issues and create action plans, ensuring fast resolution with high customer centricity.

This hybrid role is located in Richmond, VA or Houston, TX, and involves coordinating with suppliers, service centers and field technicians to execute remedial actions and material returns, while tracking costs and KPIs across