Energy Capital Claims Expert — Hybrid Role

Alfa Laval Mid Europe GmbH; Richmond (VA); Hybrid; USD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Healthcare

Dental plan

Vision plan

Wellness program

401(k)

Paid holidays

Paid time off

Zusammenfassung

Alfa Laval is seeking a Claims Specialist for Energy Capital to own the end-to-end customer claims handling process. Hybrid role based in Richmond, VA or Houston, TX, collaborating with customers, channel partners and sales to resolve issues with strong customer centricity.

The role requires experience in claims and order fulfillment systems, plus excellent communication skills and a focus on service. The base salary range is typical for the US market and supports a comprehensive benefits

Qualifikationen

• Experience working in claims and order fulfillment systems.
• Experience working in operations or with operations processes is a plus.
• Knowledge of Alfa Laval’s capital equipment portfolio.
• Excellent written and oral communication skills.
• Commitment to outstanding customer service and support.
• Ability to handle multiple tasks within a fluctuating workload.
• Demonstration of sound business judgment and shared values.

Aufgaben

• Register customer claims in Alfa Laval’s global claims system (ACT).
• Open claim orders in Alfa Laval’s order fulfilment system (One4AL).
• Create remedial actions to fix the problem for the customer.
• Execute or assign responsibility for remedial actions.
• Ensure remedial actions are completed to the satisfaction of the end customer and account for all costs.

Kenntnisse

Claims systems

Order Fulfillment

Operations processes

Communication skills

Customer service

Multi-tasking

Cost awareness

Jobbeschreibung

Alfa Laval is seeking a Claims Specialist for Energy Capital to own the end-to-end customer claims handling process. Hybrid role based in Richmond, VA or Houston, TX, collaborating with customers, channel partners and sales to resolve issues with strong customer centricity.

The role requires experience in claims and order fulfillment systems, plus excellent communication skills and a focus on service. The base salary range is typical for the US market and supports a comprehensive benefits