Energy Assistance Specialist (Contract) - Weekdays, On-Site

PeopleShare by PROMAN; Kannapolis (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid training provided

Consistent schedule

Job summary

PeopleShare by PROMAN in Kannapolis, NC is hiring an Energy Assistance Program Specialist for a seasonal contract from November through March. The role involves interviewing clients, processing applications, and determining eligibility for energy assistance programs, with training provided.

You will work Monday–Friday, 8:00 AM–5:00 PM on-site, focusing on accurate data entry and documentation to help county residents access essential services.

Qualifications

• Strong customer service and communication skills.
• Administrative, office support, case management, social services, or related experience preferred.
• Comfortable working with computer systems and data entry.
• Ability to review and process detailed information with accuracy.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally with individuals from diverse backgrounds.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Interview clients and gather information to determine eligibility for energy assistance programs.
• Process applications and enter data into county and state systems.
• Verify information through phone calls, documentation review, employers, utility providers, and other contacts.
• Explain program requirements, eligibility guidelines, and available services to applicants.
• Respond to client inquiries regarding benefits, application status, and program eligibility.
• Maintain accurate electronic case records and documentation.
• Review household income, residency, and financial information.
• Work with utility vendors and internal staff to ensure timely assistance processing.
• Refer clients to additional community resources and support services when appropriate.

Skills

Customer service

Administrative support

Case management

Data entry

Attention to detail

Job description

PeopleShare by PROMAN in Kannapolis, NC is hiring an Energy Assistance Program Specialist for a seasonal contract from November through March. The role involves interviewing clients, processing applications, and determining eligibility for energy assistance programs, with training provided.

You will work Monday–Friday, 8:00 AM–5:00 PM on-site, focusing on accurate data entry and documentation to help county residents access essential services.