Frontline Energy Services Specialist (Temporary)

York County Community Action Corporation; Sanford (ME); On-site; USD 38,000 - 46,000; Full time

Job summary

York County Community Action Corporation (YCCAC) is seeking a Temporary Energy Services Specialist to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. This is a full-time position focused on helping individuals access energy assistance programs, including HEAP, ECIP, and AMP.

As a Specialist, you will welcome and assist clients in person, by phone, and electronically; conduct intake interviews, review documents, and explain program

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Great attention to detail and organizational skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• A commitment to maintaining confidentiality and treating all applicants with dignity and respect.
• High school diploma or equivalent.
• One year of customer service, administrative support, reception, intake, records management, eligibility support, or related experience preferred.
• Must not have an active exclusion or debarment record in the federal SAM.

Responsibilities

• Welcome and assist clients in person, by phone, voicemail, and electronically.
• Conduct client intake interviews and assist with applications and required documentation.
• Explain program requirements, timelines, and next steps.
• Review applications for completeness and follow up on missing information.
• Enter and update client information accurately in agency and state databases.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

York County Community Action Corporation (YCCAC) is seeking a Temporary Energy Services Specialist to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. This is a full-time position focused on helping individuals access energy assistance programs, including HEAP, ECIP, and AMP.

As a Specialist, you will welcome and assist clients in person, by phone, and electronically; conduct intake interviews, review documents, and explain program