Energy Assistance Technician (EA Tech)

East-Missouri-Action-Agency; Park Hills (MO); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance Options (after 60 US$

Descripción de la vacante

East Missouri Action Agency is hiring a Seasonal Energy Assistance Receptionist/Technician responsible for determining client eligibility for energy assistance programs and referring clients to agency or community resources. The role also handles incoming calls, mail processing, and other clerical tasks.

Applicants must be 18+, have a high school diploma or GED, and demonstrate knowledge of EMAA policies. Prior related experience in energy assistance is preferred; work is 36 hours/week,

Formación

• Must be 18 or older and possess a high school diploma or GED.
• Knowledge of EMAA's fuel industry bill payment policies, PSC Cold Weather Rules, and ability to explain them to clients.
• Ability to interpret laws/regulations, work quickly/accurately and handle applications/recipients with professionalism.
• Two years of related work in social services, energy assistance, or public administration preferred.

Responsabilidades

• Determine client eligibility for the Low Income Energy Assistance Program and other energy programs.
• Refer clients to agency or community resources as needed.
• Handle incoming calls, process mail, and perform general clerical duties.

Conocimientos

Client interviewing

Eligibility determination

Policy interpretation

Public resources knowledge

Clerical skills

Educación

High school diploma or GED

Herramientas

Computer terminal

Office applications

Descripción del empleo

East Missouri Action Agency has an opening for aSeasonalEnergy Assistance Receptionist/Technician. The purpose of this position is to determine client eligibility for the Low Income Energy Assistance Program and other energy assistance programs which involve the referral of clients to other Agency or community resources. This position will also assist with handling incoming calls, processing mail and other clerical duties as needed.

Applicants must be 18 or older and must possess a high school diploma or GED. This position requires working knowledge of EMAA's fuel industry bill payment policies, Public Services Commission Cold Weather Rules, and the ability to present and interpret that information to clients. Knowledge of available community resources, office practices and procedures, the ability to understand and follow oral and written instructions, the ability to interpret laws and regulations, work quickly and accurately, and operate a computer terminal and work effectively with applications, recipients, the general public and other employees is required. This position also requires excellent interviewing techniques and the ability to apply them in work situations and the ability to identify households that are experiencing an energy-related crisis and resources available to meet those needs.

Two years of employment in one or more of the following types of work is preferred: Technical or professional work in the fields of social service, social welfare, education, community organization, or related areas or in business, personnel, or public administration involving responsible public contacts. Responsible for clerical work involving frequent public contacts, such as a credit interviewer, complaint clerk, receptionist (other than routine routing or office traffic), or related work; responsible for persuasive sales work (other than counter sales); clerical experience involving the technical aspects of application processing OR two program years (minimum 4 months per program year) of client contact work in the energy assistance program.

This position is considered seasonal which is classified as a temporary position inEast Missouri Action Agency'spersonnel policy. The position will work through March 2027 and could be extended longer depending on program need. The schedule for this position is 36 hours/week; Monday - Thursday from 7:30am to 5:00pm with the potential for Fridays as needed. The pay for this position is $16.00/hour.

East Missouri Action Agency offers temporary employees the following benefits:

• Health Insurance Options (after 60 days)
• 403(b) Retirement Employee Contribution Option
• Employee Assistance Program
• Supplemental Insurance Options through Globe Life

EMAA is an Equal Opportunity Employer and participates in E-Verify. Employment is contingent upon passing a background check.