Energy Assistance Program Specialist (Contract Position)

PeopleShare by PROMAN; Kannapolis (NC); In loco; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training provided

Consistent schedule

Descrizione del lavoro

PeopleShare by PROMAN in Kannapolis, NC is hiring an Energy Assistance Program Specialist for a seasonal contract from November through March. The role involves interviewing clients, processing applications, and determining eligibility for energy assistance programs, with training provided.

You will work Monday–Friday, 8:00 AM–5:00 PM on-site, focusing on accurate data entry and documentation to help county residents access essential services.

Competenze

• Strong customer service and communication skills.
• Administrative, office support, case management, social services, or related experience preferred.
• Comfortable working with computer systems and data entry.
• Ability to review and process detailed information with accuracy.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally with individuals from diverse backgrounds.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Mansioni

• Interview clients and gather information to determine eligibility for energy assistance programs.
• Process applications and enter data into county and state systems.
• Verify information through phone calls, documentation review, employers, utility providers, and other contacts.
• Explain program requirements, eligibility guidelines, and available services to applicants.
• Respond to client inquiries regarding benefits, application status, and program eligibility.
• Maintain accurate electronic case records and documentation.
• Review household income, residency, and financial information.
• Work with utility vendors and internal staff to ensure timely assistance processing.
• Refer clients to additional community resources and support services when appropriate.

Conoscenze

Customer service

Administrative support

Case management

Data entry

Attention to detail

Descrizione del lavoro

Energy Assistance Program Specialist (Contract Position)

We are hiring Energy Assistance Program Specialists for a seasonal contract assignment supporting county energy assistance programs. This is a great opportunity for individuals with strong customer service, administrative, or case management experience who enjoy helping others and working in a fast-paced office environment. Training will be provided.

Assignment Details

• Contract Position: November through March
• Pay: $21.00/hour
• Schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Location: Kannapolis, NC (On-Site)

Job Responsibilities

• Interview clients and gather information to determine eligibility for energy assistance programs
• Process applications and enter data into county and state systems
• Verify information through phone calls, documentation review, employers, utility providers, and other contacts
• Explain program requirements, eligibility guidelines, and available services to applicants
• Respond to client inquiries regarding benefits, application status, and program eligibility
• Maintain accurate electronic case records and documentation
• Review household income, residency, and financial information
• Work with utility vendors and internal staff to ensure timely assistance processing
• Refer clients to additional community resources and support services when appropriate

Qualifications

• Strong customer service and communication skills
• Administrative, office support, case management, social services, or related experience preferred
• Comfortable working with computer systems and data entry
• Ability to review and process detailed information with accuracy
• Strong organizational skills and attention to detail
• Ability to communicate professionally with individuals from diverse backgrounds
• Ability to manage multiple priorities and deadlines in a fast-paced environment

What We Offer

• Competitive pay at $21.00/hour
• Monday-Friday schedule with evenings and weekends off
• Paid training provided
• Opportunity to make a positive impact in the community
• Valuable experience working with county assistance programs

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.