Energy Assistance Intake Specialist (Mon-Fri 8a-4:30p)

Pro Resources Staffing Services; Lafayette (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Area IV Agency is seeking an Intake Specialist in Lafayette, IN to determine eligibility for energy assistance and related programs. The role requires accurate paperwork, data entry, and coordination with local agencies to support low-income households.

Responsibilities include client assessments, training participation, and handling inquiries. A high school diploma and 1 year of public-facing experience are required, along with a valid Indiana driver’s license and reliable transportation.

Qualifications

• High school diploma or equivalent and one year experience working with the public.
• Excellent oral and written communication skills.
• Must possess a valid Indiana Driver’s license and dependable transportation to counties served.

Responsibilities

• Assess client eligibility for energy assistance programs.
• Accurately complete required paperwork per regulations.
• Enter application data into the data system accurately.
• Attend trainings to enhance program-related knowledge.
• Coordinate with staff and area agencies to serve counties.
• Answer phone calls, schedule appointments, and manage messages.

Skills

Customer service

Communication skills

Data entry

Problem solving

Driver's license

Multi-tasking

Education

High school diploma or equivalent

Tools

Office 365

Job description

Area IV Agency is seeking an Intake Specialist in Lafayette, IN to determine eligibility for energy assistance and related programs. The role requires accurate paperwork, data entry, and coordination with local agencies to support low-income households.

Responsibilities include client assessments, training participation, and handling inquiries. A high school diploma and 1 year of public-facing experience are required, along with a valid Indiana driver’s license and reliable transportation.