Intake Specialist Lebanon Part-Time

Pro Resources Staffing Services; Lafayette (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Area IV Agency is seeking an Intake Specialist in Lafayette, IN to determine eligibility for energy assistance and related programs. The role requires accurate paperwork, data entry, and coordination with local agencies to support low-income households.

Responsibilities include client assessments, training participation, and handling inquiries. A high school diploma and 1 year of public-facing experience are required, along with a valid Indiana driver’s license and reliable transportation.

Qualifications

• High school diploma or equivalent and one year experience working with the public.
• Excellent oral and written communication skills.
• Must possess a valid Indiana Driver’s license and dependable transportation to counties served.

Responsibilities

• Assess client eligibility for energy assistance programs.
• Accurately complete required paperwork per regulations.
• Enter application data into the data system accurately.
• Attend trainings to enhance program-related knowledge.
• Coordinate with staff and area agencies to serve counties.
• Answer phone calls, schedule appointments, and manage messages.

Skills

Customer service

Communication skills

Data entry

Problem solving

Driver's license

Multi-tasking

Education

High school diploma or equivalent

Tools

Office 365

Job description

Shift: 8am-4:30pmMonday- Friday 1-hour lunch breakHourly Rate: $17.00 an hourCompany: Area IV– Short term 6-8 monthsPosition- Program Intake SpecialistAvailable positions in:Lafayette,Lebanon,Delphi,andBrownsburgTesting required for position- Office 365

Position Purpose and Objectives:To serve low-income households by providing intake and eligibility determination for the Energy Assistance Program and other programs as provided by the Area IV Agency designated Community Action Program Counties: Boone,Carroll,Clinton,Hamilton,Hendricks,Tippecanoe, and White.

Essential Function of the Job

• Conduct client assessments to determine energy assistance program eligibility.
• Complete all required paperwork accurately and in a timely manner consistent with the program regulations as necessary.
• Accurately enter all necessary information from applications into the required data system.
• Attend relevant trainings to obtain skills and training to enhance program related knowledge, as required.
• Work in cooperation with other staff to implement the Assigned Program(s) according to State and Federal Guidelines.
• Work with other community agencies, as the need arises, in cooperative effort to serve the client in the Area IV Agency counties.
• Answer phone calls, inquiries, schedule appointments, take and respond to messages.
• Maintain flow of files and re-file, as required.
• Adhere to professional standards of conduct, confidentiality, and all other ethical and legal standard of conduct.
• Network and develop contacts with other community agencies and businesses throughout ALL.Area IV Agency EAP Counties to increase awareness of the Energy Assistance Program and Area IV Agency.
• Assist with community outreach activities throughout ALL Area IV Agency EAP Counties to increase awareness and participation in the Energy Assistance Program.
• Other duties as assigned by the EAP Coordinator, Deputy Director of CAP, or Executive Director.

Requirements and Qualifications

• High school diploma or equivalent and one (1) year experience working with the public.
• Must possess excellent oral and written communication skills and be able to effectively communicate with staff, clients, and inter/intra agencies.
• Must possess the ability to evaluate and react to change in positive and productive manner.
• Must possess the ability to organize and multi-task as well as exercise critical thinking skills to solve problems and perform mathematical calculations with a high level of accuracy.
• Must possess strong computer skills and have the ability to learn new systems and programs.
• Must have the ability to maintain client confidentiality and to exercise ethical judgment, integrity, dependable, and accountability in the performance of duties.
• Must possess a valid Indiana Driver’s license and dependable transportation in order to provide services in counties served by Area IV.

Physical Requirements

• To perform the essential functions of this job, the employee is regularly required with or without reasonable accommodation to sit, stand, bend, and reach with manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, copy machines, telephones, and other office equipment.
• Requires normal range of hearing and vision.
• May require lifting of up to fifteen (15) pounds.

#Clerical#Lafayette