Intake Navigator - Housing Program

MAHUBE-OTWA, Community Action Partnership, Inc; Minnesota; On-site; USD 46,000 - 48,000; Full time

Job summary

MAHUBE-OTWA, Community Action Partnership, Inc. is seeking an Intake Navigator for our Housing program.

The role involves handling calls and walk-ins, scheduling, completing intakes and applications, and performing related paperwork to support at-risk households. Ideal candidates will have strong clerical and computer skills, effective communication, and the ability to work independently in a dynamic environment.

Qualifications

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience.
• The ability to work and communicate with people of all backgrounds; interest in working with programs for low-income households.
• Experience with data entry and basic computer skills including email, Internet, and databases.
• Strong communication skills, both oral and written, with clients and staff.
• Must have a valid drivers license and be able to travel to locations within the service area.

Responsibilities

• Process phone calls and walk-ins, schedule appointments, and complete intakes.
• Process applications and related paperwork for housing program clients.
• Provide services to clients and households and maintain client privacy.
• Maintain organized records and assist with data entry and reporting.
• Demonstrate tact and diplomacy when dealing with the public and staff.

Skills

Strong independent initiative

Excellent computer skills

Data entry

Oral and written communication

Privacy and confidentiality

Valid drivers license

Education

HS Diploma or GED

Technical/Vocational certificate

Tools

Email

Internet

Databases

Job description

Description

Are you community minded and want to make a difference in your community?

Are you customer service oriented and resourceful?

Do you have a passion for helping others?

If you answered yes to any of these questions, consider applying today!

MAHUBE-OTWA is actively recruiting a service minded individual with a strong independent initiative and excellent computer skills to work as anIntake Navigatorfor our Housing program. Your workdays will consist of processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, as well as providing services to clients and households. Go home each day knowing you made a difference!

Eligible applicants will have strong organizational, clerical, data entry, computer and communication skills as well as the desire to work, and full-time availability. Experience in customer service, call center, sales support or service roles is desirable. Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required. Ability to adapt and be flexible in a transforming environment is a must. Experience working with diverse cultures strongly preferred.

Pay: $22.35-23.10

Schedule: Non-exempt, Day Shift, Full Time, Monday - Friday

Remote: No

Location: Mahnomen, MN

Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more…

Why join the MAHUBE-OTWA family? Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities.

EEO Statement: MAHUBE-OTWA is an Equal opportunity Employer (EEO) and Affdative Active (AA) Employer. We recruit, select, hire, transfer, promote, demote, layoff, discipline, terminate, recall, compensate, and train without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, or status with regard to public assistance. We take affirmative steps to ensure that all of our company's employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

Requirements

Qualifications include but are not limited to:

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and experience will be considered.
• The ability to work and communicate with people of all backgrounds; interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
• Ability to apply common sense solutions in standardized situations.
• Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
• Good computer skills including working with email, Internet, data entry, computer files and databases.
• Basic Math and clerical skills.
• Strong independent initiative and ability to work effectively with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Must have valid drivers' license with ability to travel to locations within agency service area.
• Background clearance required.
• 2 work related letters of reference.