Energy Assistance Appointment Specialist

Paycom - ATS; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Step Forward in Cleveland, OH is seeking an entry-level team member to process appointment-based energy assistance services through the online portal. You will handle non-emergency and emergency requests while ensuring timely and accurate service delivery.

Candidates need a High School Diploma or GED and at least one year of clerical experience; training includes using end-user software, filing, and confidentiality. This role is full-time and on-site.

Qualifications

• High School Diploma or GED required; plus one year of clerical work experience or equivalent.
• Equivalent combinations of education, training and experience may be considered.

Responsibilities

• Process appointment-based services for clients in the online portal, handling non-emergency and emergency requests.
• Use end-user software and devices to verify and initiate client service processes and appointment confirmations.
• Educate clients on how to apply online and submit documents via USPS, when needed.
• Prepare documents, reports, logs, dashboards and tallies to aid in reporting and records.
• Collaborate with staff to ensure accurate reporting and data submission to Management.

Skills

Clerical experience

Education

High School Diploma or GED

Job description

Step Forward in Cleveland, OH is seeking an entry-level team member to process appointment-based energy assistance services through the online portal. You will handle non-emergency and emergency requests while ensuring timely and accurate service delivery.

Candidates need a High School Diploma or GED and at least one year of clerical experience; training includes using end-user software, filing, and confidentiality. This role is full-time and on-site.