Energy Assistance Coordinator

Paycom; Tacoma, Northern (WA, KY); Hybrid; USD 42,000 - 62,000; Part time

Job summary

Paycom in Tacoma, WA seeks an Energy Assistance Coordinator to welcome clients, provide information on energy assistance, and collect documentation. The role involves answering phones, scheduling appointments, and guiding applicants through eligibility with careful data handling.

Candidates should demonstrate active listening, de-escalation, interviewing, and solid data-entry skills, plus proficiency with MS Word, Excel, and Outlook.

Qualifications

• High School diploma or GED equivalent.
• 1+ year of clerical or public contact work experience.

Responsibilities

• Welcomes clients and provides information and instructions regarding energy assistance.
• Answers telephones and schedules office appointments.
• Collects required supporting documentation and maintains confidential client files.
• Calculates level of assistance using the provided formula and notifies applicants of eligibility.
• Performs follow-up with participants and provides referrals to other social services.

Skills

Active listening

De-escalation

Interviewing

Data entry

Documentation

Typing 30 wpm

MS Word

MS Excel

MS Outlook

Organization

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

The Energy Assistance Coordinator welcomes clients and provides information and instructions to individuals regarding energy assistance.

• Welcome clients and provide information and instructions to individuals regarding assistance.
• Answers telephones.
• Communication: ability to communicate calmly and confidently using active listening skills
• De-escalation: ability to stay alert and diffuse clientele in escalated situations
• Schedules office appointments.
• Interviewing skills: ability to clearly communicate with all clients in order to gather necessary information for better assisting clientele
• Interviews applicants to obtain personal and financial data
• Collect required supporting documentation.
• Organizational skills: ability to keep client files organized and confidential
• Decision Making Skills: ability to use sound judgement, make informed and complex decisions under pressure
• Completes all required forms and maintain accurate client files.
• Calculate level of assistance for each qualified applicant using computerized formula.
• Notify applicants in person or by mail of program eligibility.
• Performs follow up with participants as needed.
• Distributes award and/or pledge letters to or on behalf of qualified applicants, as required.
• Provides referrals to other social and community service organizations.
• Outreach to inform individuals, community groups and agencies of program services.
• Assist in data entry as needed.
• Administrative skills: ability to display working knowledge of standard computer applications including MS Word, Excel, Outlook
• Typing skills: ability to type 30wpm
• Other duties as assigned.

*Temporary Position* - Tentative Timeline: October 1, 2026 - December 31, 2026

Qualifications

• High School diploma or GED equivalent and experience performing job functions
• One (1) or more years of clerical or public contact work experience