Energy Assistance Intake Clerk

HorseShoe Beverage Company; Fremont (OH); On-site; USD 37,000 - 39,000; Full time

Job summary

Great Lakes Community Action Partnership (GLCAP) seeks an Energy Assistance Intake Clerk to support registration and eligibility for energy programs at our Fremont HQ, with coverage across Port Clinton, Bowling Green, and Fostoria.

Responsibilities include interviewing applicants, reviewing documents, calculating income, maintaining records, and providing compliant customer service to ensure accurate filings. This full-time role offers a 34-hour work week and benefits.

Qualifications

• Associate degree in social work, office administration, business, or related field.
• One year of experience in social services or customer service.
• Experience using word processing, spreadsheets, internet, and database software.

Responsibilities

• Assist applicants with program registration and review payment plans.
• Read, verify, and interpret income documentation.
• Accurately calculate income per program guidelines.
• Prepare and maintain participant files and records.
• Submit timely reports and respond to inquiries.

Skills

Customer service

Interviewing

Data entry

Education

Associate degree

Tools

Word processing

Spreadsheets

Database software

Job description

• Location 127 South Front Street,Fremont, OH, 43420,United States
• Base Pay $21.34 - $21.34 / Hour
• Job Category Adult & Youth Development, CIC
• Employee Type Yearly Full Time

Contact information

• Name Human Resources
• Email [e-mail]

Description

Energy Assistance Intake Clerk

Primary Location: 127 South Front Street, Fremont, OH 43420

The position is based out of our Fremont Headquarters office, but will float between Port Clinton, Bowling Green, and Fostoria.

Schedule: Monday - Thursday (8:00 AM - 5:00 PM)

Weekly Hours: 34 hours per week

Pay Rate: $21.34 per hour

Position Overview:

Assists applicants with registration and eligibility for energy assistance programs by conducting interviews, reviewing documentation, calculating income, and maintaining accurate participant records. Provides customer service and ensures applications and required documentation are completed accurately a nd according to program requirements.

Why Work for GLCAP?

When you work for Great Lakes Community Action Partnership (GLCAP), you are part of a non-profit organization that helps individuals, families, and communities thrive. We are driven by integrity, collaboration, accountability, respect, and adaptability—the values that fuel our passion for making a difference in the lives of the people we serve. If you are looking for meaningful work where you make an impact every day, you will find it here at GLCAP.

Full-Time Benefits and Perks:

• Work-Life Balance: 34-hour full-time workweek with three-day weekends
• Health Coverage: Medical, dental, and vision insurance available from day one
• Health Savings: Health Savings and Flexible Savings Accounts with employer contributions
• Retirement: 403(b) plan with 4% employer match plus a 3% employer contribution
• Paid Time Off: Up to 6 weeks of combined vacation, personal, and sick leave accrued per year
• Paid Holidays: 12 observed holidays per year
• Income Protection: Life insurance and long-term disability insurance
• Employee Support: Employee Assistance Program and wellness incentives
• Professional Development: Education assistance and training opportunities

Education:

Associate degree in social work, office administration, business, or a related field, or equivalent combination of education and experience.

Experience:

One year of experience in social services or customer service. Experience using word processing, spreadsheet, internet, and database software preferred.

Essential Duties and Responsibilities:

• Acquire and maintain a thorough working knowledge of all programs and community service programs.
• Assist applicants with program registration and review all payment plan options available with the applicant.
• Read, verify, and accurately interpret all applicable income source documentation.
• Accurately calculate income in accordance with program guidelines.
• Input data necessary to complete and print all required forms for applicant verification and signature; submit completed paperwork to the Energy Assistance Specialist.
• Respond to and resolve client and agency inquiries and questions; contact the Energy Assistance Specialist and/or Quality Assurance Advocate for inquiries, questions, or concerns that require additional research or uncommon eligibility circumstances or utility questions.
• Prepare and maintain accurate participant files within established time frame.
• Prepare and submit timely reports.
• Record daily activities and referrals.
• Generate ideas and propose solutions to enhance program operations.
• Other duties and responsibilities as directed by supervisor.

Additional Requirements:

• Must submit to initial and/or periodic state and/or federal criminal checks.
• Must submit to initial and periodic drug and alcohol testing.

Join us in Helping Communities Thrive, One Neighbor at a Time .