Energetic Service Appointment Setter

Johnson City Acura/Mazda; Johnson City (TN); On-site; USD 34,000 - 48,000; Full time

Job summary

Johnson City Acura/Mazda in Johnson City, TN is seeking a high-energy Service BDC Representative who excels at phone work, connects with customers, and sets appointments.

You will make outbound calls, answer inbound inquiries, schedule and confirm service visits, and relentlessly follow up to keep the service drive full.

If you are motivated, organized, and obsessed with turning conversations into opportunities, this role offers room to grow with a growing automotive group.

Qualifications

• High energy and competitive attitude with a drive to win.
• Experience in appointment setting or high-volume phone environments is a plus.
• Strong phone, text, and email communication skills.
• Automotive service industry experience is a big plus.

Responsibilities

• Make outbound calls to existing and potential service customers
• Answer inbound service inquiries
• Schedule and confirm service appointments
• Follow up on declined services and missed appointments
• Work service campaigns, recalls, and customer retention lists
• Communicate through phone, text, and email
• Keep the service drive FULL
• Follow up, follow up, and FOLLOW UP
• Track your performance and compete to beat your goals

Skills

Outbound calls

Appointment setting

Customer service

Phone sales

Organization

Energy and drive

Job description

Johnson City Acura/Mazda in Johnson City, TN is seeking a high-energy Service BDC Representative who excels at phone work, connects with customers, and sets appointments.

You will make outbound calls, answer inbound inquiries, schedule and confirm service visits, and relentlessly follow up to keep the service drive full.

If you are motivated, organized, and obsessed with turning conversations into opportunities, this role offers room to grow with a growing automotive group.