BDC Representative / Appointment Setter (In-Store)

The Best Ford; Nashua (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Paid time off & paid holidays

Health insurance

Dental insurance

Vision insurance

Employee vehicle purchase discounts

Advancement & ongoing training

Job summary

Best Automotive Group in Nashua, NH is seeking an Appointment Setter to manage inbound and outbound inquiries, schedule showroom visits, and nurture leads for the sales team. The role is full-time and in-person, with day and evening shifts.

You'll need strong communication skills, CRM proficiency, and the ability to thrive in a fast-paced, goal-driven environment while maintaining accurate records and supporting the sales staff. Equal opportunity employer and advancement opportunities available.

Qualifications

• Strong computer proficiency and ability to learn CRM systems.
• Previous customer service or call center experience preferred.
• Automotive experience is a plus but not required.
• Excellent verbal and written communication skills.
• Positive, energetic, and team-oriented attitude.
• Ability to work in a fast-paced, goal-driven environment.
• Strong organizational and follow-up skills.

Responsibilities

• Respond to internet, phone, and live chat inquiries promptly, professionally, and accurately.
• Make high‑volume outbound calls to follow up on sales leads.
• Schedule and confirm sales appointments.
• Maintain accurate records in the dealership CRM system.
• Utilize phone scripts, email templates, and text messaging tools.
• Nurture leads through consistent follow‑up communication.
• Support the sales team with appointment coordination.
• Maintain positive working relationships with teammates and management.

Job description

Best Ford Appointment Setter

Position: Full-Time, In-Person
Schedule: Day and evening shifts, Monday – Sunday

Location: Nashua, NH

About Us
Best Automotive Group is a family‑owned dealership committed to serving our community with honesty, transparency, and a pressure‑free experience. Our reputation for excellence extends beyond the first handshake to every customer interaction.

About the Role

This role is responsible for managing inbound and outbound customer communication, setting appointments and nurturing leads to generate showroom traffic and support the sales department. The ideal candidate is organized, energetic, comfortable on the phone, and confident using CRM systems.

Responsibilities

• Respond to internet, phone, and live chat inquiries promptly, professionally, and accurately.
• Make high‑volume outbound calls to follow up on sales leads.
• Schedule and confirm sales appointments.
• Maintain accurate records in the dealership CRM system.
• Utilize phone scripts, email templates, and text messaging tools.
• Nurture leads through consistent follow‑up communication.
• Support the sales team with appointment coordination.
• Maintain positive working relationships with teammates and management.

Qualifications

• Strong computer proficiency and ability to learn CRM systems.
• Previous customer service or call center experience preferred.
• Automotive experience is a plus but not required.
• Excellent verbal and written communication skills.
• Positive, energetic, and team‑oriented attitude.
• Ability to work in a fast‑paced, goal‑driven environment.
• Strong organizational and follow‑up skills.

Benefits

• 401(k) plan
• Paid time off & paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Employee vehicle purchase discounts
• Advancement & ongoing training opportunities

Pre‑Employment Screening: All applicants must successfully complete background, MVR review, and drug testing as a condition of employment.
Equal Opportunity Employer
Best Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.