SERVICE BDC REPRESENTATIVE

Johnson City Acura; Johnson City, Northern (TN, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Johnson City Acura/Mazda in Johnson City, TN is seeking a high-energy Service BDC Representative who excels at phone work, follows up relentlessly, and can convert conversations into service appointments.

You will make outbound calls, answer inquiries, schedule and confirm appointments, and keep a robust service-drive pipeline by texting and emailing with customers. If you love winning and can manage a busy, high-volume environment, this is for you.

Qualifications

• Experience in a high-volume phone environment.
• Ability to schedule and confirm service appointments.
• Strong follow-up discipline to convert conversations into bookings.

Responsibilities

• Make outbound calls to service customers
• Answer inbound service inquiries
• Schedule and confirm service appointments
• Follow up on declined services and missed appointments
• Work service campaigns, recalls, and retention lists
• Communicate through phone, text, and email
• Keep the service drive full
• Follow up, follow up, and FOLLOW UP
• Track your performance and beat your goals

Skills

Appointment setting

Cold calling

Customer service

Phone sales

Pipeline management

Job description

Johnson City Acura/Mazda | Johnson City, TN

HUNGRY? COMPETITIVE? TENACIOUS? READY TO WIN?

Johnson City Acura is looking for a high-energy Service BDC Representative who knows how to pick up the phone, connect with customers, and SET APPOINTMENTS.

We aren't looking for someone who wants to sit around and wait for the phone to ring.

We want someone who is HUNGRY.

Someone who loves chasing a goal, isn't afraid of the phone, follows up relentlessly, and gets excited about turning conversations into appointments.

WHAT YOU'LL DO

• Make outbound calls to existing and potential service customers
• Answer inbound service inquiries
• Schedule and confirm service appointments
• Follow up on declined services and missed appointments
• Work service campaigns, recalls, and customer retention lists
• Communicate through phone, text, and email
• Keep the service drive FULL
• Follow up, follow up, and FOLLOW UP
• Track your performance and compete to beat your goals

WHO WE WANT

You might be perfect for this position if you:

LOVE TO WIN — Goals motivate you.

ARE TENACIOUS — "No answer" means call again later.

HAVE ENERGY — Customers can hear enthusiasm through the phone.

CAN SELL AN APPOINTMENT — You're comfortable creating urgency and asking for the appointment.

ARE ORGANIZED — You can manage a large pipeline without letting customers fall through the cracks.

ARE COACHABLE — You want feedback because you want to get better.

ARE HUNGRY — You aren't looking for somewhere to coast. You want an opportunity to perform, grow, and make money.

AUTOMOTIVE EXPERIENCE?

Service BDC or dealership experience is a BIG PLUS, but we'll consider the right person with a strong background in appointment setting, call centers, inside sales, customer service, or another high-volume phone environment.

Attitude, work ethic, and competitiveness matter.

WHY JOHNSON CITY ACURA/MAZDA?

Johnson City Acura is part of a growing automotive organization, and we're looking for people who want to grow with us.

This isn't just about answering phones.

Your job is to create opportunities.

Every appointment you set puts another customer in our service drive. Every customer you retain helps grow the dealership. Your performance matters, and we want someone who takes pride in seeing the results.