High-Energy Service Appointment Setter

Johnson City Acura; Johnson City, Northern (TN, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Johnson City Acura/Mazda in Johnson City, TN is seeking a high-energy Service BDC Representative who excels at phone work, follows up relentlessly, and can convert conversations into service appointments.

You will make outbound calls, answer inquiries, schedule and confirm appointments, and keep a robust service-drive pipeline by texting and emailing with customers. If you love winning and can manage a busy, high-volume environment, this is for you.

Qualifications

• Experience in a high-volume phone environment.
• Ability to schedule and confirm service appointments.
• Strong follow-up discipline to convert conversations into bookings.

Responsibilities

• Make outbound calls to service customers
• Answer inbound service inquiries
• Schedule and confirm service appointments
• Follow up on declined services and missed appointments
• Work service campaigns, recalls, and retention lists
• Communicate through phone, text, and email
• Keep the service drive full
• Follow up, follow up, and FOLLOW UP
• Track your performance and beat your goals

Skills

Appointment setting

Cold calling

Customer service

Phone sales

Pipeline management

Job description

Johnson City Acura/Mazda in Johnson City, TN is seeking a high-energy Service BDC Representative who excels at phone work, follows up relentlessly, and can convert conversations into service appointments.

You will make outbound calls, answer inquiries, schedule and confirm appointments, and keep a robust service-drive pipeline by texting and emailing with customers. If you love winning and can manage a busy, high-volume environment, this is for you.